Vous avez du mal à communiquer avec les équipes interfonctionnelles ?

working with cross-functional teams can definitely be a challenge, especially when everyone’s speaking a different ‘language.’ i’ve seen this firsthand—terms like ‘API’ or ‘CI/CD’ would fly over the heads of some team members, while marketing jargon left developers scratching their heads. what worked for us was creating a shared glossary. it wasn’t anything fancy, just a simple document where we defined common terms in plain language. having that resource bridged so many gaps and helped us focus on what mattered: solving problems together. but honestly, the biggest breakthrough came from regular check-ins. when we paused to clarify things in real time, miscommunications dropped, and trust grew.

1. Document some of the important points before the meeting 2. Keep it short and up to the point. 3. Keep calm and be confident.

📚 Criar um glossário é útil, mas pode ser ineficaz se não for atualizado regularmente, tornando-se um ponto de confusão ao invés de solução. 🧩 Investir em workshops interativos para alinhar terminologias pode ser mais eficiente, já que promove aprendizado ativo e colaboração entre equipes. 🔄 A abordagem deve ser contínua, integrando terminologias compartilhadas em treinamentos e sistemas internos para reforçar uma comunicação clara.

From my experience, having a glossary for commonly used terminologies in the unit that every one in the team can refer to from time to time is very helpful. This ensures that everyone is on the same page and knows where to check when in doubt.

We have all been in a meeting that should have been an email update. Choosing tools and methods of communication can be as critical as the message itself. Ask yourself for every message: 91) what is the urgency (how soon i.e. time) and criticality (how essential i.e. importance)? (2) is the information simple updates or detailed? (3) does it need feedback from the other person(s)? (4) what is the decision ultimately needed? (5) is the decision needed from multiple people? These questions can form a quick "acid test" to choosing the right communication tool.

Escolher as ferramentas certas é crucial. Plataformas de gerenciamento de projetos, aplicativos de bate-papo e videoconferências são exemplos que tornam a comunicação mais ágil e colaborativa.

When working with cross-functional teams, I’ve learned that lack of role clarity can create unnecessary roadblocks. On one project, confusion over responsibilities led to duplicated efforts and missed deadlines. To resolve this, we started by mapping out everyone’s roles and their specific contributions to the project. This wasn’t just a one-time activity—we revisited it regularly to adjust for evolving priorities. I also found that creating a "responsibility matrix" (like RACI) helped clarify who was responsible, accountable, consulted, and informed for each task. When everyone knew their part, collaboration improved dramatically.

As funções de cada membro da equipe devem ser bem estabelecidas e comunicadas desde o início do projeto > Reconhecer a diversidade, aproveitar a experiência e o conhecimento único de cada membro, criando um ambiente onde todos têm algo valioso a oferecer > Promover uma cultura de respeito valorizando as funções e habilidades de cada membro, ajuda a evitar conflitos e incentiva um ambiente colaborativo > Regularmente dar e receber feedback sobre o desempenho de cada um. Isto é uma ótima forma de reforçar o respeito e valorizar as contribuições de cada membro.

Definir papéis e responsabilidades evita confusões e sobreposições. Respeitar e utilizar as habilidades únicas de cada membro promove um ambiente mais colaborativo e eficiente.

The technical Project Manager/Scrum Master should take ownership of establishing and enforcing process frameworks, as they are best positioned to understand both technical and management aspects. Their key responsibility includes implementing robust monitoring systems through clear, actionable reports that track process adherence. This proactive approach allows them to identify and address process deviations early, preventing small issues from escalating into major problems that require significant cleanup effort.

Unificar metodologias e fluxos de trabalho evita erros e falhas de comunicação. Processos padronizados, como relatórios consistentes ou reuniões regulares, mantêm todos alinhados.

One approach that’s worked well in our teams is encouraging to flag blockers or gaps early, so we can tackle them before they escalate. Having a mentor or lead involved helps guide these discussions and ensures feedback leads to real improvements. It’s a simple way to build trust and strengthen collaboration.

Check-ins regulares e retrospectivas são essenciais para avaliar a comunicação. Ajustar as estratégias com base no feedback melhora continuamente a interação entre as equipes.

Align the Team to a common goal. As a Leader leading the project give equal respect and time and listening to both the teams. The success of the project will depend on equal participation as the non tech team will bring into table business perspective and scenarios and tech team needs address them. This is the Recepie

Impulsar el aprendizaje continuo va a permitir que el equipo siempre esté evolucionando que no se wuede estático. Pero además, todos tienen que asumir el compromiso de compartir lo que saben, eso va a permitir que la gestión del conocimiento sea la adecuada, asi asegurar que cuando alguien se vaya el conocimiento no se pierda. Además esto les permitirá adaptarse más rápido a los cambios