Votre projet d’automatisation des processus se heurte à un obstacle. Comment maintenir l’engagement des parties prenantes face aux revers techniques ?

Basic things to keep in mind are: 1. Problem ownership must be with you but there should be involvement from the stakeholders on all stages of troubleshooting. Their perspectives would benefit us by helping us decide on our approach to solve the problem(s). 2. Formulate a plan to resolve and identify the root and contributing causes. 3. Take time to decide the frequency of updates required to stakeholders. Ensure that this is followed and they're updated about everything and at each stage.. An open line of communication within the team will be crucial to ensure that the snag is resolved successfully. This would also help you strengthen your bond with the stakeholders.

What better way to an open dialogue than involving your stakeholders in addressing the issue Engage stakeholders in the problem-solving process. This can be achieved by setting up focus groups or advisory panels that include key stakeholders. Involving them in troubleshooting not only keeps them engaged but also provides fresh perspectives that may lead to innovative solutions. Additionally, it helps stakeholders feel invested in the process and outcome, reducing the likelihood of disengagement during difficult periods.

When a process automation project hits a snag, I prioritize open communication with stakeholders to maintain their engagement. I immediately share the nature of the issue, its potential impact, and our planned steps to resolve it. This transparency helps build trust and demonstrates that I'm proactively managing the situation. I provide regular updates and actively seek their feedback, which can be invaluable for finding alternative solutions or adjustments. By involving them in the problem-solving process, I ensure they feel heard and remain invested in the project's success.

Soyez transparent sur les problèmes rencontrés, en expliquant les défis techniques de manière compréhensible. Cela aide à éviter la frustration et à rassurer les parties prenantes.

I focus on keeping stakeholders engaged by promptly adjusting timelines. I reassess the project schedule and present a revised plan that sets a realistic timeframe for addressing the current challenges. By incorporating buffer periods, I ensure we're prepared for any additional issues that might arise, which helps in managing expectations and maintaining trust. This approach not only reflects my commitment to delivering quality results but also shows that I’m proactively handling setbacks and keeping the project's success in sight.

Além de ajustar cronogramas, é crucial adotar uma abordagem proativa e flexível. Implemente um sistema de priorização dinâmica, permitindo que recursos sejam realocados rapidamente para as áreas mais críticas do projeto. Considere a adoção de metodologias ágeis, que facilitam a adaptação rápida a mudanças e imprevistos. Estabeleça marcos intermediários menores e mais frequentes, proporcionando uma sensação contínua de progresso. Explore opções de paralelização de tarefas para recuperar tempo perdido. Adicionalmente, invista em ferramentas de simulação e modelagem para prever potenciais gargalos futuros, permitindo ajustes preventivos no fluxo de trabalho e minimizando impactos no cronograma geral do projeto.

Si des délais supplémentaires sont nécessaires, ajustez le calendrier et communiquez clairement les raisons pour lesquelles ces modifications sont nécessaires.

I keep stakeholders engaged by providing immediate alternatives that address their current needs. I ensure they know we’re actively working on the solution while offering interim solutions or workarounds to minimize disruption. This approach demonstrates our commitment to both long-term goals and immediate concerns. By delivering these temporary fixes, I keep the momentum going and give stakeholders a glimpse of the improvements on the horizon, reinforcing their confidence in the project's success.

Além de oferecer soluções provisórias, considere implementar um sistema de prototipagem rápida para testar e validar conceitos em pequena escala. Isso permite demonstrar resultados tangíveis mesmo durante períodos de desafio técnico. Paralelamente, estabeleça uma equipe de inovação dedicada a explorar abordagens não convencionais que possam contornar os obstáculos atuais. Promova sessões de cocriação com as partes interessadas, incentivando-as a contribuir com ideias e perspectivas únicas. Essa estratégia multifacetada não apenas mantém o progresso, mas também fortalece o engajamento e a confiança das partes interessadas no projeto.

Si certains aspects du projet rencontrent des blocages, présentez des solutions de contournement temporaires ou des approches alternatives qui permettent de continuer à avancer.

Quando existe alguma falha técnica em um sistema de automação, a principal forma de mitigar e solucionar a problemática é entender a sua causa. Porém, como isso envolve um processo de análise mais criterioso, a mais correto é fornecer alternativas que podem solucionar o problema em três ordem temporais diferentes, que envolvem as soluções em níveis de: Curto Prazo, Médio Prazo e Longo Prazo.

Highlighting long term benefits is essential, however celebrating small / incremental wins is even more important. During technical snags, it’s easy for the focus to shift entirely to the problem at hand. However, it’s important to continue highlighting the progress that has been made. Celebrate small wins and milestones, no matter how minor they may seem. These positive reinforcements keep stakeholders motivated and remind them of the value the automation project is delivering, even in the face of challenges.

Rappelez régulièrement les bénéfices à long terme de l'automatisation pour maintenir la motivation et l'adhésion des parties prenantes.

Além de relembrar os benefícios de longo prazo, é crucial envolver as partes interessadas em um processo de visualização do futuro. Organize workshops de design thinking para projetar cenários pós-implementação, permitindo que todos experimentem virtualmente as melhorias. Desenvolva um dashboard interativo que simule os ganhos potenciais em tempo real, tornando tangíveis as vantagens futuras. Implemente um programa de embaixadores internos, onde funcionários entusiastas compartilhem experiências positivas e expectativas. Essas abordagens não só mantêm o foco nos benefícios, mas também cultivam um senso de propriedade e antecipação coletiva pelo sucesso do projeto.

Experiences of mentors and other professionals are key to new learnings and new solution approaches. Engage your groupmates in a healthy discussion of issues towards a viable solution to present challenges.

Faites appel à des spécialistes pour résoudre rapidement les problèmes techniques complexes et restaurer la confiance dans le projet.