We find that you improve system adoption and training outcomes if you just don't relegate to end at go live. Having training early on helps outcomes. Askills audit to determine the maturity of technology consumption is critical to inform training strategy. You may be surprised that the end-user may sometimes benefit from basic Windows skills before consuming more complex platforms. Also, it helps you to do over-the-shoulder training, and the user gets comfortable with the system from the get-go. Just before go-live, introducing end-user training with live scenarios becomes palatable. Encourage super users to take on deep-dive training that most software vendors like SAP will have. These come with globally accredited certification.

Engaging every team member in ERP training requires tailored methods. Start by knowing their roles - a sales rep and an accountant need different approaches. Use real-life examples from their daily tasks, like showing how the ERP simplifies stock tracking for a storekeeper. Encourage questions and address concerns openly, like, “What if this process delays my work?” Include hands-on practice. For instance, let them create a sample invoice themselves. Finally, celebrate small wins - "Look, you just automated a task!” keeps motivation high.