Comment pouvez-vous partager efficacement les connaissances entre l’équipe de projet et le client?

To clarify the terminology - Project Team = Cross-Functional team executing the project Client = Team who has funded the project and specified the requirements The explicit knowledge transfer here is related to how 'qualitatively' the Project Team has delivered to the Requirements. This would be done via detailed technical product documentation, training material, and hands-on experience for the client consumer team - so they may successfully commercialize the project deliverables. The implicit or tacit knowledge transfer is more related to the experiences of the dev and test teams over the project execution. Some of this may be usage-related based on interop issues, OR, borderline conditions observed during the design and test phases

Identifying the need should be the first step to almost any communication. With conversations between an organization and a client, special care should be taken to make sure the message is clear, concise, and addresses the needs explicitly. This normally involves a combination of explicit and tacit information. Clearly identifying the need allows tailoring of the message. Although additional context is often helpful, avoid providing too much detail or pontificating on the background -- unless the context is vital to interpreting the data.

-Set up clear communication channels. -Create a centralized knowledge repository. -Maintain comprehensive project documentation. -Hold regular status meetings. -Conduct knowledge transfer workshops. -Use visual aids and collaboration tools. -Send email updates with key information. -Establish documentation standards. -Foster a culture of knowledge sharing. -Ensure data security and access control. -Continuously evaluate and adapt your knowledge-sharing practices.

I would specify 2 lists the DO LIST and the DO NOT DO list The DO LIST: 1) All project-related documentation (Requirements, System design, Detailed designs, Test Plans, Test Results, Tech Pubs Docs, Training, etc) should be in a SHARED corporate area, for universal access to all cross-functional teams. 2) Meeting minutes documenting Status/Risks should be sent to all key stakeholders, regularly 3) There should be a single 'source of truth' on project content, timeline etc. so all are on the same page 4) Training presentations on the project MUST be held for all downstream teams The DO NOT DO LIST: Key knowledge information should not rely on e-mails, IM chats, or dinner/water cooler discussions. This data transfer will not scale

Creating a stakeholder communication plan or log is an incredibly helpful resource for documenting what is and has worked for getting a message to a stakeholder. This plan helps teams provide consistent messaging to stakeholders in a digestible form, based on past experiences. Understanding what the stakeholder needs, highly technical versus narrative with context, drives the methodology for success. Consider the short-term needs for the communication -- is it a single point, or is the message part of a longer dialog which will need to be maintained and referenced.

By documenting best practices and lessons learned, teams and clients can leverage collective wisdom and avoid reinventing the wheel. Knowledge transfer sessions facilitate smooth transitions and empower individuals with the insights needed to excel. Stories and examples serve as powerful vehicles for sharing experiences and reinforcing learning, ensuring that knowledge transcends individual experiences and enriches the collective wisdom of the team.

Thinking of organizations as a singular model significantly increases the effectiveness of the outputs. AI is a powerful tool because it pulls from multiple sources and analyzes the best single outcome for any given ask. If we think about our organizations in a similar fashion, championing the collective knowledge pool, then our ability to solve complex challenges increase exponentially. The basis for this concept is built off clear, concise, and consistent feedback loops. Positive feedback reinforces good behaviors, and constructive feedback helps calibrate to the right process and outcomes to repeat. This feedback also allows organizations to build a more cohesive voice and culture through shared skills, words, and actions.

Para que el intercambio de conocimientos sea efectivo, es esencial que se implemente una gestión del cambio bien estructurada dentro del proyecto. Las personas involucradas no solo deben ser informadas, sino que también deben comprender a profundidad las razones detrás de cualquier adaptación. Esta comprensión es fundamental para garantizar su compromiso y participación activa en el proceso. Más allá de simplemente aceptar el cambio, es vital que se reconozca la importancia de crear sinergias que estén orientadas a la innovación. Al fomentar este tipo de colaboración no solo se facilita la adaptación al cambio, sino que también se promueve un ambiente donde la innovación y el crecimiento se convierten en el núcleo de la cultura.

Project Management Software: For task tracking and collaboration. Document Management Systems: To store and share project documents. Collaboration Tools: Real-time communication and file sharing. Video Conferencing: Virtual meetings and demonstrations. Email: For formal communication and document sharing. Knowledge Base Software: Centralized information repository. Version Control Systems: Code management and collaboration. Diagramming Tools: Visualize complex concepts. Training Workshops: Educate team and clients. Regular Meetings: Share updates and discuss challenges. Feedback Surveys: Gather input for improvement. Project Dashboards: Visualize project metrics. Instant Messaging Apps: Quick communication.

Nothing is as accurate as monitoring and evaluating the knowledge sharing being done. When we implement a knowledge-sharing culture in an organisation, especially between the project team and the client, we should also have metrics to measure to make sure that this culture we created is making any difference. Otherwise, we may need to improve our strategies to make the culture effective.