Comment abordez-vous la résolution des conflits lorsque les exigences du client entrent en conflit avec les délais du projet ?

Defining the problem correctly is 50% of its solution, many times the request is driven by something else, maybe it is some pushing from top management or, there is another out-of-scope request and client want to create pressure to have proper cause for it. Some discussions and assessment and some thinking usually helps figuring things out and planning next steps.

entify each team member’s working style and needs. Understand what drives the conflict and recognize strengths and weaknesses. Conduct one-on-one conversations to uncover issues. This understanding is crucial for addressing specific conflicts and developing a tailored approach. By acknowledging individual differences, you can better align team efforts and create a harmonious work environment. This step sets the foundation for finding effective solutions that cater to diverse styles, helping the team function smoothly.

Create a safe space for open dialogue where team members can share thoughts and concerns. Encourage active listening and empathy to ensure everyone feels heard. Use meetings for honest discussions to uncover issues and promote understanding. Emphasize respect and collaboration to reduce conflict. By fostering open communication, team members can appreciate diverse perspectives and work towards common goals, leading to a more cohesive and productive team environment.

Challenges of timeline is usually matter of priorities, A good approach that worked several times was listing activities and open the dialogue about prioritizing and dependency and let the decision be driven by client - rational client. some clients will through this back and demand more team members, then we shift to scope and contract negotiations and it is not the best way to solve challenges

If things are urgent, then we need to understand why it is urgent. If we agree timing is key then we discuss if we can invest more resources to accelerate that and if we can remove some obstacle to get us earlier. Don’t say yes right away or say no. Try to align with clients why. If it make sense then we align. Don’t sit on opposite side of client. Sit in the same boat but ask client to pay or support due to new timeline.

Collaborate to brainstorm solutions accommodating different working styles. Consider flexible approaches, like adjusting deadlines or adopting new tools. Exploring options allows everyone to contribute and increases buy-in. Evaluate pros and cons together, seeking input from all. This approach helps find innovative solutions satisfying diverse needs. By involving the team in decision-making, you create a sense of ownership and enhance team dynamics, leading to more effective collaboration.

When implementing changes, it is good to consider few elements: 1- People perspectives of problems and priority of action items 2- definitions and terminologies, having a common ground of these is a key 3- change leaders/ agents/ champions, identifying and selecting them is key 4- leadership support 5- and most important, it has to come from within, best changes are coming from owners (or driven by them) not by the consultant

Once solutions are agreed upon, implement changes with a clear plan. Assign responsibilities and set timelines to ensure everyone is aligned. Communicate changes clearly and provide support for the transition. Encourage feedback to address issues promptly. A structured approach minimizes disruptions and fosters a smooth adaptation. By ensuring everyone understands their role, you create a cohesive environment where the team can thrive under new working arrangements.

Regularly check in with team members to assess change effectiveness. Use feedback loops to gather insights and adjust as needed. Set up meetings or surveys to gauge satisfaction and performance. Monitoring ensures changes work as intended and allows for timely interventions. Celebrate successes and learn from setbacks. Focus on continuous improvement to sustain positive changes and strengthen team cohesion, ensuring long-term success in achieving team goals.