Comment démontrez-vous vos compétences en matière d’initiative et de résolution de problèmes dans le soutien aux cadres supérieurs?

Seek clarification during performance reviews on role scope & expectations. If clarification is required between review periods, request time with your 1-up to align on any grey areas.

Demonstrating initiative and problem-solving skills in executive support is all about anticipating needs and being proactive. One way to show initiative is by regularly assessing processes and identifying areas for improvement before issues arise. For problem-solving, it’s essential to approach challenges with a solutions-oriented mindset, leveraging both analytical and creative thinking to find effective resolutions. Utilizing technology to streamline tasks and improve efficiency is another key aspect. Ultimately, it’s about being a reliable and proactive partner who contributes to the executive's success and overall organizational goals.

Initiative: Anticipate needs and proactively offer solutions; Take on additional tasks without prompting; Suggest improvements and ideas to streamline processes; Stay updated on the company and seek continuous development; Actively participate in training and identify learning opportunities. Problem-Solving: Analyze root causes and address problems at their origin; Propose creative and innovative solutions; Prioritize and organize tasks efficiently; Maintain composure under pressure and make informed decisions; Collaborate effectively with the team and other departments; Seek feedback, evaluate results, and adjust approaches as needed; Learn from past experiences and be flexible in the face of changes.

The first step in showcasing initiative and problem-solving skills in executive support is more than just understanding your role. While comprehending your responsibilities and objectives is crucial, my experience underscored the importance of understanding your leader's communication style and personality from the outset. This understanding not only enhances your professional growth but also fosters a more harmonious and productive work environment. It includes actively seeking clarification on feedback and ensuring your understanding aligns with the leader's intent. This is not about blind agreement, but about supporting their vision with your unique skills and perspective, which are integral to the team's success.

One key thing I do is to always stay up to date with my executive current and future goals. Note, they evolve with time, expectations and conflicting priorities. I use the Eisenhower matrix for them as well, because most times they might not know the urgency of certain tasks and their respective consequences if not attended to immediately. I also research new tools, websites and resources that make our work easier and faster - For example using an AI minute taker alongside my notes, productivity apps and risk management tools as well.

Communication is paramount in the dynamic of Executive/EA relationships. There must be the highest level of trust between the two of you. Communication is of the utmost importance when developing that trust. Don't be afriad to ask questions - after all, you're there to support them.

Pay attention to the executive's workflow, communication, and challenges -- you will begin to identify patterns, which allows you to predict areas where they might need support before they even ask. In addition to actively listening and observing, ask insightful questions (when time allows) to fill in gaps in your understanding.

I feel staying up to date with the most current office skills is imperative to staying on top in your field. Belonging to a great networking group, be it an association (IAAP or in Canada AAP) as well as your local community associations. In Waterloo Region there is Communitech, a great way to meet people for all technology sectors. They are always group Peer to Peer groups meeting with like minded individuals and they work together to share common goals as well as assist those whom may be struggling. Staying current as much as possible is key. A positive can-do attitude goes a long way.

Executive support thrives on initiative, and research becomes your secret weapon. Mastering your role is essential, but a proactive approach demands staying updated. Industry trends, best practices, and emerging technologies are your allies. Research empowers you to anticipate challenges and propose solutions, demonstrating initiative and problem-solving skills. This proactive approach positions you as a valuable asset, not just completing tasks but actively supporting their vision in a dynamic landscape. In light of this focus on research and trends, it's essential to examine how technological advancements like AI and automation are transforming executive support roles and how staying informed allows you to navigate the evolving role.

Creative problem-solving involves the following: ** Generate Ideas: Brainstorm a range of ideas/solutions, considering unconventional approaches that others may overlook. **Evaluate: Analyze ideas by assessing feasibility/effectiveness/potential impact, etc., considering resource requirements/time constraints/risk, etc. **Pros & Cons: Consider the advantages/disadvantages of each option, weighingpotential benefits against risks/drawbacks. **Be Flexible: Adapt your approach as new information emerges/circumstances change. Flexibility allows you to pivot/explore alternative solutions if necessary. **Try Something New: Explore new methods to address the problem and embrace a mindset that encourages continuous learning and improvement.

Keep a record -- demonstrate the value of your initiatives in the self-evaluation portion of the annual review. By measuring outcomes and communicating successes, you can highlight the impact of your problem-solving skills and initiative.

One of the most valuble skills for an EA is the ability to PSR (Problem, Solution, Reccomendation) - While recognizing a problem is crucial, it's equally important not to burden your higher-ups by merely presenting an issue without a solution. Demonstrate initiative by proactively thinking of potential solutions before bringing the problem to their attention. This approach not only showcases your problem-solving ability but also streamlines the decision-making process for a more effective and efficient executive support experience.

Consistency and results-oriented thinking are vital. Your proactive approach takes projects from hypothesis to high-impact results. Your proactive approach extends to seeing projects through to completion and consistently delivering high-quality results that align with KPIs, which requires strong organisational skills, meticulous attention to detail, and a follow-through mentality. Regularly keeping your leader informed of progress and actively seeking feedback ensures everyone is on the same page, maximising the impact of your efforts. By taking ownership of the entire process, from research to successful delivery, you demonstrate problem-accountability, and professionalism – qualities valued by any executive.

Build strong relationships to enhance your ability to solve problems and initiate projects. "Make a friend before you need a friend" -- this mindset will provide insights, resources, and support that make it easier to bring initiatives to fruition.