Comment faites-vous un suivi auprès d’un client?

Follow up is extremely important to maintain communication, address concern and ensure client need are met 1 Determine frequency and timing of follow up as per the nature of project and client preference 2 Define purpose of each follow up communication 3 Utilize CRM software to track client interaction, schedule follow up tasks 4 Customize follow up message to client based on their needs, preference past interaction 5 Offer valuable insight, resources, recommendation during follow up conversation to show expertise and commitment to client success 6 Be proactive in anticipating potential issue or concern client have address them proactively 7 Encourage feedback from client during follow up, regularly review the process and make adjustment

Send a personalized and concise follow-up email expressing gratitude, summarizing key points discussed, and proposing next steps or actions.

In my client follow-up approach, I start by jotting down all the questions that need to be asked. I also prepare for potential queries from the client based on the agenda of the call. 1 Following the schedule: Shortly after the period that was decided upon (e.g., post-meeting, proposal) 2 Approach: The channel of the client's choice (email, call, project tool) 3 If Text: Adding personalization (name, project number) 4 State the purpose (seek information, update, or respond) 5 Be brief and understandable 6 Provide a next step (such as the next call or waiting for feedback) 7 Ending professionally by adding an appreciative gesture Quick hints: Professional & Courteous, Proofread, Persistent, Not Pushy. Document communication.

Ensure you recap on the previous call, whether that was an introductory or lead gen call. Introduce yourself, speak clearly and concisely, and bring a level of enthusiasm and confidence in your tone. Deliver and convey the key points of the previous call and offer a value and solution driven approach.

I think the value you will be bringing to his project will put his focus on your company naturally. It will easily help you to solve his problems by highlighting your service or product and describing your creativity by how do you differentiate yourself from others in the market.

Boundaries are imperative. They hide behind an invisible line and you are expected to know where and what this entails. Do not cross the line whatever happens, keep it professional and dynamic at all times - Ensure the client on the other end receives value and a solution driven approach. Ensure you understand time management here, again, do not drag the call on for longer than needed just for the sake of keeping them on the line.

In my opinion, it always helps to: - Ensure the client knows you will be following up with both an email and a call thereafter - Make notes of the call once it is completed - Send follow-up emails with the pertinent information you discussed - Add a follow-up date at the bottom of the email (for example, kindly expect my follow-up call on Friday morning as agreed when we spoke) - Provide your contact info