Comment favorisez-vous l’amélioration continue dans votre organisation?

It is important to ensure everyone understands the core values and customer requirements. It is only then you can begin to teach and guide them to following the expectations.

Remind your people of your why. Why do we exist as a company? Why do we do what we do? People need a vision to move towards, but it's the values that keep them going. Your values will inform behaviours and attitudes, and ultimately your team will look back at you. Clearly define your vision and values for your team, then go to town at reinforcing them with your behaviours.

For an Enterprise Architect, defining vision and values is like being the author of your organization's epic saga. We craft a compelling narrative that outlines the heroic journey of our company, complete with a noble quest (vision) and a code of honor (values) that guides our intrepid employees through the treacherous landscape of business challenges.

O BPM permite a análise e a reengenharia dos processos existentes, identificando ineficiências e permitindo o direcionamento de esforços e implementação de melhorias contínuas assertivas que impactam positivamente o negócio.

We promote continuous improvement in @tegemea by making it everyone's responsibility to share with management if there's an issue with processes, and come up with solutions. Changes to processes can be relatively easy as we are a small company. Keeping a log of change requests for the more expensive changes that can't be done immediately or is not a priority, and regularly reviewing the log will continue to keep continuous improvement at the forefront of everyone's minds. In larger companies, having change boards, and methods for requesting change would engage staff in continuous improvement

Empowerment is easier said than done. Make a conscious effort on what decisions to delegate to individuals. Once delegated, mangers/leaders should not cease control the moment they dont see it going their way, rather, turn it into a coaching session. Also "your way" may not have been the best way. This is an organic way of introducing improvements.

People will surprise you! One of the best ways to give our teams and employees and opportunity to succeed and thrive, is to empower them. Ask yourself this - what do I need right now to reach the next level in my current position? Then go to town at providing that the people around you. Often times, clear communication. properly mapped out expectations and supporting resources will help set up our teams to take ownership, and increased responsibility.

Empowering team members to take action and make a difference is key. Help guide them towards a solution and watch them flourish!

Implementing a continuous improvement framework for an Enterprise Architect is like being the master builder of a LEGO universe. We provide the colorful bricks of methodologies (Lean, Six Sigma, Kaizen) and the instruction manual (processes) for our team to construct ever-improving models of our organization, snapping together innovation one brick at a time.

gamify learning. It encourages people to at least start and for some, points and and badges keeps them going. Secondly, encourage learning things way outside their domain, like get coders to learn speech and drama maybe.

The reality is - we often practice and produce what was previously praised. Sometimes the most effective ways to see effective and efficient behaviours spread like wildfire through an organization, is to actually promote and bring attention to those behaviours that are currently flourishing! In the same way - turning failures into learning opportunities isn't just a matter of semantics, but a change of perspective. Every stone can either trip you up, or be a step towards the next level.

Failures are sometimes a necessary part of continuous improvement. That is what makes us better and stronger. Celebrating successes and not only focusing on failures is a key metric to ensure team members feel appreciated and ensure they do not lose motivation.

Recommend using process mining tools, such as Celonis or Minit, to map and analyse existing workflows, helping to identify inefficiencies and opportunities for improvement. In a project where I was tasked with improving invoicing speed, we used process mining software to analyse our finance workflows. The tool highlighted several bottlenecks, including delays in approval steps, which we streamlined by automating approval workflows. As a result, invoicing speed improved by 20%. Process mining provides data-backed insights, allowing for precise identification of improvement areas in real-time operations.

Enterprise Architects must also consider the technological underpinnings of continuous improvement. It's like being a mad scientist of productivity - we need to concoct the perfect blend of tools, platforms, and systems that will support our culture of improvement. Without the right technological potions, even the most enthusiastic continuous improvement wizards might find their spells falling flat.

One important aspect to consider is tracking and control your progress. Once you have defined your vision, goals, and plan, your organization must have a mechanism in place to measure progress against what was originally planned so corrective actions can be timely made. Many organizations fail during the implementation of new policies because they don't have a tool to track progress. It is crucial to control your progress along the way.