Navigating communication breakdowns among stakeholders with conflicting priorities requires diplomacy and structure. I start by bringing stakeholders together to create a shared understanding of the project’s objectives and how their priorities align with the broader goals. Active listening is key—I ensure each party feels heard and validated. To maintain focus, I establish a structured communication plan, including regular updates, clear decision-making frameworks, and defined escalation paths. When conflicts arise, I act as a neutral mediator, reframing the discussion around common goals and exploring win-win solutions. Transparency and empathy foster trust, ensuring smoother collaboration moving forward.

I believe active listening is crucial; it allows us to truly understand the root cause of the issue and address it effectively.

Engaging Stakeholders: By keeping stakeholders informed and involved throughout the project, you ensure alignment, gather valuable input, and maintain support, which is crucial for project success.

Discutindo as prioridades antes do Kick Off: Cada envolvido (indivíduo ou área) vota em 2 prioridades, onde um voto pode ser a sua, mas o outro, não. As demandas mais votadas revelam as reais prioridades para o negócio de forma clara, assertiva e democrática, além de ser um excelente insumo para o desenvolvimento de um roadmap eficiente.

Conflicting priorities are fairly common in product development. The way I deal with this is to keep a conversation focused on the user experience we are trying to deliver and the outcomes we are trying to achieve. Most people know they are some give and take and compromises that are made throughout the development process. For someone to give a concession on their priority, there needs to be a clear benefit to doing so. Work through the pros and cons of shifting the priorities. Once you have clarity on all the options and share that your team will come to a consensus.