Quels sont les moyens de créer une politique de service client cohérente sur tous les canaux de communication ?

In my experience, to create a consistent customer service policy across all communication channels, it's essential to establish clear guidelines, provide comprehensive training, maintain a centralized knowledge base, standardize responses, utilize a CRM system, and provide multi-channel training. Regular monitoring, gathering customer feedback, leveraging technology, and encouraging open communication within the team are vital for maintaining consistency. Additionally, it's crucial to regularly update policies and guidelines and lead by example from leadership to ensure that customer service representatives consistently deliver a seamless and positive customer experience across all channels.

One thing I have found helpful in maintaining customer relationships and achieving customer satisfaction is communicating in a simple language and making awareness. Also, considering the literacy level of different customers can help you maintain a good relationship with your customers.

In my experience, to see customer happy and are able to solve the problems occur in production is one of the most satisfying role I have, being customer service on the furniture manufacturer field is not only focusing on servicing customer but also enhance the teamwork to make the development product succeed. I want to build a cozy and happy relationship with customers so that they enjoy to continue the development and widen their business moving forward. Strong communication skill and negotiation skill of a customer service are key to build the relationship with customer.

I definitely have seen the impact it makes when a company knows exactly what service they want to provide and how to deliver that service in a way that better suits their customers. In that way it eliminates the complaints and focuses more on how to improve a formula that is working for them. it's imperative to know your client base , study the client's reaction to the service you're providing and always find ways to improve on that as we live in a constantly changing world nothing stays the same .

In my experience, I think a maximum task should be given to each employee, so they could attend to each of the customers’ need. Not to overload the employee with multiple tasks. An example of is when a job position has a job description of other tasks, which is unacceptable if it’s out of the scope of the role. I agree that you can do as much as you can but that doesn’t mean you’ll take all if you know you can’t.

Yes I agree Always provide training to your customer service and also be sure they are practicing and exploring more on the tools. Practice makes perfect.

Customize the experience to the customer you are with. Instead of using the same approach on everyone, use active listening, and truly understand the needs and problems of the customer in front of you.

In addition, after checks are being put in place,feedback collected, it must be reiterated to the customer service team so as to know where they are lacking and where they needs to brace up and work in line of what the policy is saying.

To measure your customer's service performance through feedback and referrals A satisfied customer will market your product or services to other people for free.

In my own opinion, communication is the key, an expert customer service needs to constantly interact with the team members in order to have effective communication with your customers.

A business must formulate a customer engagement protocol or customer service manual. The manual must contain company's detailed guidelines that includes rules that guides behavior and action, solution to address an issue, reward system for negative responses, post-purchase feedback gathering, serve as the basis for customer service training, and as a source for self-improvement.