Conflicting expectations often shows misalignment — not just in goals, but in priorities. Start by asking: what’s beneath the expectations? Is it fear of failure, a need for validation, or a deeper desire for clarity? These unspoken drivers often shape the tension more than the surface-level conflict. Once you’ve uncovered this, frame the conversation around trade-offs. Highlight what pursuing one expectation might mean for another. Forget about compromises — put your attention into creating focus. Most importantly, don’t just aim for agreement. Aim for understanding. A client who feels truly heard is far more likely to trust your process, even if their expectations need a shift.

→ First, listen actively. Understand their perspective and clarify goals: • Empathy Building • Reflective Listening • Non-Verbal Cues • Open-Ended Statements • Summarizing • Validating Feelings • Asking Clarifying Questions → Then, set clear boundaries. Use these guidelines: • Establish Roles • Define Objectives • Set Session Rules • Clarify Expectations → Finally, build trust. Be transparent about the process and outcomes: • Honest Communication • Consistent Follow-Up • Feedback Loops • Confidentiality Assurance • Outcome Transparency Establish strong rapport. And guide your clients effectively.

Start by actively listening to understand their perspectives and concerns. Clarify goals and find common ground to align expectations. Show empathy and build trust through open, honest communication. Set clear boundaries to create a productive coaching relationship!

Para estabelecer um relacionamento eficaz, é importante ouvir atentamente as expectativas conflitantes do cliente, promover um diálogo aberto e empático, e alinhar objetivos claros. Definir expectativas realistas e criar um plano de ação conjunto ajuda a construir confiança e a garantir o progresso do coaching.

I had a client that was angry. On the verge of rage. In my experience, when someone is that upset, it isnt really about the subject manner at hand. The client was upset with his son about a business decision and threatened to end the relationship. After a series of conversations, I learned that he loss another son to an addiction. We then discussed the importance of learning to express feelings. Instead of anger, he shared that he buried one son and had fear of it happening again. Through tears, we were able to come up with a solution. The key here is listening. Then its going deep into feelings and having discernment.