La coordination d'un programme nécessite une attention particulière aux attentes des intervenants. En cultivant une culture de communication ouverte, nous pouvons tenter de satisfaire les besoins de tout le monde et maximiser l'impact du programme dans son ensemble.

I believe that continuous alignment of expectations with stakeholders is key to ensuring we're all on the same page, especially in a horizontal structure where teams have more autonomy. By having a dedicated orchestration team to monitor and reinforce expectations, I can help prevent surprises and misalignments between the strategic and operational levels. Regular check-ins, at least every three months, are essential for adjusting priorities, ensuring transparency, and maintaining efficiency in long-term projects. This approach allows for clear, aligned, and fluid communication, enabling strategic decisions to be effectively implemented at the operational level.

In my experience, managing stakeholder expectations comes down to: 1. Clear Expectations from the Start: Defining goals, timelines, and limitations upfront is crucial to avoid misalignment later. 2. Frequent Communication: Regular updates and opportunities for feedback build trust and prevent misunderstandings. Transparency, even with bad news, shows accountability. 3. The only good surprises come with candles and a cake. Proactively addressing risks and communicating changes early keeps stakeholders informed and in control. 4. Flexibility: Being adaptable to shifting needs while maintaining project integrity is key. 5. Building Relationships: Strong relationships make navigating challenges smoother and foster long-term collaboration.