Comment mesurer l’impact des initiatives d’amélioration de la performance BPM sur la satisfaction des employés ?

La parte de recursos humanos es clave para que una organización funcione. Y es que estamos ante una parte de la misma que abarca decisiones muy importantes que pueden determinar el funcionamiento global. Por ello, es importante que este departamento sea productivo con la visión en la Gestión de Procesos de Negocio con las empresas. Lo que menciono 5 factores que ayudarán a lograr mejorar la productividad. ➢ 𝑫𝒊𝒈𝒊𝒕𝒂𝒍𝒊𝒛𝒂𝒄𝒊𝒐́𝒏 ➢ 𝑴𝒖𝒍𝒕𝒊𝒑𝒐𝒔𝒕𝒊𝒏𝒈 ➢ 𝑻𝒓𝒂𝒃𝒂𝒋𝒐 𝒆𝒏 𝒆𝒒𝒖𝒊𝒑𝒐 ➢ 𝑪𝒐𝒎𝒖𝒏𝒊𝒄𝒂𝒄𝒊𝒐́𝒏 ➢ 𝑴𝒊𝒅𝒆 𝒚 𝒓𝒆𝒂𝒍𝒊𝒛𝒂 𝒖𝒏 𝒔𝒆𝒈𝒖𝒊𝒎𝒊𝒆𝒏𝒕𝒐 Se trata de no perder los objetivos, misión y visión de negocios.

Os impactos podem ser medidos utilizando métricas específicas como a eficiência operacional, redução de erros e tempo de conclusão de tarefas. Incorporar feedback direto dos colaboradores por meio de pesquisas e avaliações contribui para um resultado abrangente. A compreensão contínua desses indicadores é essencial para adaptar estratégias e assegurar que as melhorias impactem positivamente o ambiente de trabalho.

Drawing from research in the field of maturity models, we suggest few core elements of BPM strategic alignment/ governance/methods/ information technology/people, and culture

Since employees have different productivity measurement criteria – some based on performance and others on activity – evaluation methods vary depending on the nature of their roles. For sales employees, performance is often gauged by metrics such as sales targets, revenue generated, or other quantitative measures. Conversely, for activities like process management (such as Sales BPM), evaluation and improvement may focus more on qualitative factors like process efficiency, customer satisfaction, and adherence to established procedures. Continuous evaluation and improvement are essential for both types of roles.

I've been involved in a few BPM projects, and one thing I found MUST is involving employees from the start. When they understand the "why" behind the changes and feel heard during the process, they're much more likely to embrace them. This can lead to a more positive experience overall, boosting satisfaction and reducing resistance. For example, in one project, we held focus groups with different teams to understand their pain points and gather suggestions. This not only helped us design a more user-friendly system but also showed employees their input was valued. The result? A smoother implementation and happier team members.

To measure the impact of Business Process Management (BPM) performance improvement initiatives on employee satisfaction, you can employ several key metrics and feedback mechanisms: 1. **Employee Surveys:** Conduct regular surveys to gather feedback on employees' experiences with the implemented BPM initiatives. Include questions specifically related to changes in processes, efficiency, and overall job satisfaction. 2. **Employee Interviews and Focus Groups:** Engage in one-on-one interviews or group discussions Regularly analyzing these metrics and seeking continuous feedback will help you assess the ongoing impact of BPM performance improvement initiatives on employee satisfaction and make informed adjustments as needed.

In any measurement exercise, you must have a solid foundation of information and previous results; this way, your measurement will be much more accurate. It's important to consider that there are specialized software programs with algorithms that delve deeper and are a great tool. Do not hesitate to use them; you'll save time and achieve better results.