Comment communiquez-vous efficacement avec la haute direction et les clients au sujet de vos programmes de formation?

To communicate effectively with senior management and clients about your training programs, you should: Understand their needs and priorities. What are their goals for the training? What kind of information do they need to make informed decisions? Tailor your communication to your audience. Use clear and concise language that is easy to understand. Be specific and measurable. When describing the results of your training program, be specific and measurable. Use data and examples to support your claims. Be proactive and responsive. Communicate regularly with senior management about your training programs. Be professional and credible. Be respectful of their time. Be prepared to answer their questions and address their concerns.

> Frame your message around business benefits. > Highlight how training improves employee skills, leading to increased productivity, cost savings, or client satisfaction. > Understand their priorities. > Speak to senior management about strategic goals, and to clients about addressing specific skills gaps. > Quantify the impact. > Use data and success stories to show how your training programs deliver measurable results.

I might add that, if you do not fully know them, check out their professional profile on LinkedIn, or on other social media platforms. This could give you an insight into their experiences, skills, and professional inclinations. Then, when one of them speaks, you could respond with a smile by saying something like: "I think can understand where you're coming from as a software developer for 12 years. . . ."

Agree! In my designer job, my manager was a very temperamental person, and we will use the weather to describe her mood for the day. Later, I learned that she was married 5 years but has no kid, so I placed articles of how to have children on my table because I know she loves to check on our tables. She later approached me on that, and I told her stress can also cause people to not have children and encouraged her to go on holiday with her husband, and she actually took a month holiday! When she came back, she was so thankful that she became pregnant! Its inconvenient for a guy to talk to a lady on pregnancy issue, but it is ok for a lady to ask a guy.

Different audiences have different communication styles, preferences, and needs – match that! If you are in a time crunch, you can stick with well designed visual documentation that gets your message across. Also, consider their When communicating with senior management and clients about your training programs, it is important to tailor your message accordingly. Consider their level of knowledge, experience, and expectations. Presenting to the Head of HR will be different than the finance team. Don’t forget to encourage questions and provide input. Actively listen and respond thoughtfully to their questions and concerns….and don’t forget to breathe!

Here's what I have always taught: If you do not tell me things that I don't know, you wouldn't hold my attention for long. That doesn't mean, however, that everything conveyed must be new. But, known things can be interspersed with a few new things

With senior management, formal reports demonstrate ROI and progress. Scheduling in-person presentations shows importance and allows Q&A. For clients, an informal monthly newsletter with training highlights builds ongoing value. Following up training with personalized emails reinforces takeaways. Phone calls give urgency to resolve issues quickly. Meetings allow collaborative program planning. The medium sends a message. To communicate training program value, match vehicle to audience and objectives. Formal for executives, personalized for clients. Medium aligns the communication with recipient priorities. Nailing the medium maximizes training program buy-in.

In SEA region, when communicating about our training programs, we aim to build mutual understanding. Rather than direct disagreement, we pose contradictions as gentle questions or humble suggestions, to preserve honour for all parties. We focus on long-term collective gain over immediate individual benefits. Our materials use inclusive language like "we" instead of "I", and emphasize visual organization rather than verbose text. Concise speech demonstrates respect for our clients' time. By crafting communications that resonate with our clients' priorities and preferences, we hope to foster harmonious collaboration. This cultivated approach allows us to convey our message with utmost clarity, while upholding client relationships.

Communicating what training topics you are passionate about and willing to prepare for, practice at, present on and perform actively for an engaging audience is the way to go with senior management and clients. To communicate effectively and win the attention of senior management and clients to be interested in my training programs... 1. Communicate in clear terms the benefits of the training program via a proposal 2. Provide a portfolio that directly communicates the value of the training program 3. Show testimonials of successful training programs The trainer should have the right energy, confidence and language to provide positive motivation for employee learning to achieve senior management & client goals. Thank you

One good reason why using data is important is that, after the training is over, senior management could see the results (financial gains) of applying lessons learned from the program. This could be used for reviews

"Show, don't tell" is an approach you can follow when it comes to communicating progress and success indicators of training. Show data and make it visual. Present data that shows change in performance, or achievement of a business objective by the individuals who are on the training. It would simply mean that your training program contributed to that positive change. Another way to keep your senior management and clients interested in your initiative is by sharing micro-updates regularly. Remember, data is key, so don't forget to include meaningful numbers and percentages. Here's an example: while running this week's training agenda, 80% of learners shared that the SOP docs need to be updated for them to follow the appropriate protocols.

Never view feedback from senior management as character assassination, even if that's what some feedback actually are intended to accomplish. That person who dislikes you may actually strongly respect your views. Accept constructive criticism graciously

I use *Comparison Matrix*. On one hand there are their goals and needs, on the other hand is my training program. Before I communicate my training program I do a survey on their goals, needs, expectations, etc. Based on this analysis I make Comparison Matrix. Result of it is percentage of matching of my training program with what they want, need, etc.