Comment vous coordonnez-vous avec les partenaires d’import/export pour éviter les malentendus ?

- Establish Clear Communication Channels - Define Roles and Responsibilities Clearly - Share Detailed Project Plans and Timelines - Use Written Agreements or Contracts - Regularly Update and Report Progress - Hold Regular Meetings or Check-Ins - Address Concerns and Questions Promptly - Provide Training and Resources as Needed - Maintain Transparency About Changes or Issues - Establish a Dispute Resolution Mechanism - Foster a Collaborative and Trusting Relationship

Establish SOP to determine the role and respibsibilities, managing expectations between two or parties involved, ensure the process is executed as process flow, communication matrix are been discussed , agreed and buy off by the parties upon service rewarded. Performanced to be reviewed on monthly KPI and performance. Audit needed when KPI does not meet the expectation and number of NCR reach to level where this triggered action needed.

In today's world it is not only important to know your customers and partners, you should know your partner's partners. Export restrictions, sanctions and the growing concern of cyber security risks make it of utmost importance for your company to have vetted everyone in your supplychain including your vendors/partners and their associates. Compliance is a team sport.

Establish Clear Communication Channels: Identify the primary points of contact on both sides. Agree on the preferred communication channels (email, phone, video conferencing, etc.). Ensure that language barriers are addressed, such as using translators or interpreters if necessary. Detailed Contracts and Agreements: Draft comprehensive contracts and agreements that outline all terms and conditions, including pricing, delivery schedules, payment terms, and quality standards. Review these documents with legal counsel to ensure they are legally sound and clear. Regular Meetings and Updates: Schedule regular meetings or check-ins to discuss ongoing and upcoming transactions.

I find that having consistent & regular meetings (perhaps weekly or monthly) helps to keep proactive. Make list of things coming down the pipeline & inform your partners as soon as they are on your radar so that you are not always broaching issues at the last moment.

You should seek assistance more proactively not just when you are in jeopardy of an infraction or have goods that are stuck at the border. Engage your trade compliance help regularly. If you cannot hire someone to support your organization full time, consider having a consultant on a retainer basis so that they can support you from the planning to the delivery.

Oh, one more thing! You know how in personal relationships, little surprises can either delight or derail everything? It's the same with import/export partnerships. No one likes surprise fees or unexpected delays. A heads-up system for both parties can be a game-changer. Think of a shared digital dashboard that tracks all progress, extra costs, and any hiccups in real-time. A single look can give both you and your partner a snapshot of where things are, minimizing misunderstandings. It's all about keeping everyone on the same page. A transparent relationship is a resilient one. #TheCargoBlog