Que faites-vous si les clients soulèvent des objections lors d’un appel de vente ?

Handling objections during a sales call is a common challenge, but it's also an opportunity to demonstrate your expertise, address concerns, and ultimately close the sale. Listen Actively.. Acknowledge and Empathize.. Clarify the Objection.. Provide Information and Address Concerns.. Highlight Benefits and Value..

When customers raise objections during a sales call, I listen attentively and empathize with their concerns. I seek to understand their perspective by asking clarifying questions. Validating their objections, I offer tailored solutions that address their needs. I maintain a positive attitude and professionalism throughout, using success stories to build trust. After addressing objections, I confidently guide the conversation towards closing the sale, ensuring follow-up to reinforce value and address lingering concerns.

Antes de mais nada, é importante entender que este é um ótimo sinal. Objeção é um indicador de interesse, não o contrário. Esse passo é fundamental para saber como agir. Em seguida é verificar se o cliente está certo. Sim se isso ocorrer, você não quer vender para o cliente errado. Forçar uma venda simlpesmente negociando é receita certa para desgastes, falhas e pior, churn.

I think it is also important to have a little bit of pause about 4 to 5 seconds after they’re done speaking. This gives enough time for the conversation to stay positive and forward flowing. If you immediately start talking, it can make the conversation a little bit more edgy and not as productive.

When customers raise objections during a sales call, it's an opportunity to win the customer. Listen carefully in the conversation to know what they need. Then, acknowledge that you understand the needs of the customer and ask open-ended questions to evaluate completely. After that, provide the details about your product/service, like its FAB. Offer them what they need. If there are objections, handle them proactively, and anticipate common objections in advance. Also, be ready for common issues by showing the testimonials of other customers. If it's about the price, explain why it's worth it with examples of how it helps and saves money in the long run. Lastly, recap, highlight the product FAB once again, and close the conversation.

I try to put a list together of the concern or concerns and what steps need to be taken in chronological order to rectify the issue. When this step is taken, I find the interaction at the end of the conversation is more positive as they feel as though they’re concerns are already starting to be addressed rather than just stating what you’re going to do an exact time frameon how it’s being taken care of shows more validation commitment to the customer.

Following through with your commitments on anything dealing with a customer is the backbone of customer service. But I also find that even if you are done following up with the customer and everything is settled dropping and everything is that Customer in for the long-haul as a customer