Votre processus de remédiation s’éternise. Comment pouvez-vous contrôler les attentes des clients ?

Maintain regular, transparent communication with clients. Provide updates on progress and challenges. Set realistic timelines and manage expectations by explaining the complexities involved. Offer interim solutions or milestones to show ongoing efforts. Ensure clients feel informed and valued throughout the process.

Hablar continuamente del estatus del proyecto con el cliente. En caso surja algún imprevisto indicar las acciones y el tiempo que tomará llevarlas a cabo y, si esto afecta el avance y/o finalización del proyecto (podría realizarse de forma paralela).

Tenho o costume de simplificar os processos e facilitar a comunicação. Entramos numa era de alta tecnologia e percebo que em 90% dos casos não estamos usando de forma adequada. Um exemplo: uma negociação que há 20 anos era feita por telefone em 15 min; hoje se arrasta por dias com e-mails, whatsapp e reuniões online com 10 participantes. Adoro tecnologia e uso de forma diferente, centralizada, colaborativa e apenas uma ferramenta para tudo. Tem funcionado para evitar estes arrastes sem fim. Para manter as expectativas do cliente sob controle, dou acesso à ele de todos os nossos passos e visualização gráfica da evolução via curva S (planejado x realizado). Conseguimos corrigir problemas em tempo bem curto.

I will manage client expectations by consistently maintaining transparent communication, setting clear and realistic expectations, and demonstrating an unwavering commitment to quality. By providing clear reasons for any delays and ensuring clients fully understand the underlying factors, I will build trust and maintain their confidence throughout the entire remediation process.

Environmental project management must bem built together, providing guidance on expectativas. The Idea of a cliente who only sees the end result os outdated. Understanding the dynamics of the expected results (It os rarely just one) increases the accuracy of the final result.

Don’t set expectations when you really don’t know the outcome. Most likely your client wants to keeps cost down and drag things out and stay in compliance. That’s an expectation that is achievable. If they want to meets MCLs for solvents that’s an unrealistic expectation,

Communicate regularly,Be transparent,set client expectations, Delivered on your promises,Set Realistic, Measurable target,clarify, don't argue, always be good listener specially in front of client

A elaboração de um novo projeto é composto de algumas etapas que diversos profissionais ignoram na hora de montar um cronograma realista. O resultado disso é o estabelecimento de prazos que não são factíveis. Desta forma, é crucial que no início de cada projeto o cliente e o fornecedor alinhem todas as etapas do projeto, as expectativas de entrega. Na montagem do cronograma interno devemos considerar : 1- Desenvolvimento técnico; 2 - Revisão interna ( conforme a quantidade de aprovadores); 3 - Ajustes após revisão interna; 4 - Formatação, criação de plantas, encadernação, impressão etc; A partir do momento que o prazo interno é estabelecido é possível entender se o cronograma entre contratante e contratada é viável ou não.

Ascertain early in the project how a client wants to be updated and if possible have scheduled meetings with the client every (other) week.

Somente compra quem vê valor no produto. Mostrar a importância do que se irá fazer ou do que aquilo irá agregar valor ao cliente é primordial para o Buy in do cliente para seu produto.

Flexibilidade é crucial para podermos pensar fora da caixa. Thinking outside the box could Brin to us more flexible environment and new thoughts to do better the same activity

Proactive communication involves not just updating clients on progress or setbacks, but also anticipating their concerns and addressing them before they arise. By predicting potential questions and offering comprehensive answers upfront, you can ease client worries and reinforce your role as a knowledgeable and reliable partner in the remediation process. This proactive approach helps prevent misunderstandings and fosters a strong sense of collaboration and trust.

ANY remediation project is likely to have some technical difficulties as the RAP project moves along. It is important to have the client understand the information you are working with that has formed your opinion and approach, the limitations in either the data or the available technology, and how these difficulties can be dealt with. (There never seems to be enough information going into a RAP). The client needs to buy in to your RAP and work with you as a Partner, with whom you share all information both good and bad. Many remediation projects need to be addressed in stages, using the available technologies up to their limitations and then shifting to another approach which can carry the cleanup further along.