Managing contractors during emergency repairs with minimal disruption requires clear communication and organization. I start by assessing the issue quickly and coordinating repairs at times that least impact tenants, like off-peak hours. I communicate openly with tenants about timelines and what to expect, addressing their concerns to build trust. Choosing reliable contractors who understand the need for efficiency and professionalism is key. I also monitor progress closely to ensure deadlines are met and quality standards are upheld. Keeping backup vendors ready helps in case of delays, ensuring repairs are completed smoothly while minimizing inconvenience to tenants.

Leveraging technology can greatly facilitate the process. Utilize mobile apps or online platforms to track repair progress, share updates, and receive real-time feedback from tenants. This not only enhances transparency but also enables data-driven decision-making to optimize repair workflows and minimize disruptions.

This is not the time to delegate. Communication with the resident should be in person, clear, concise, and leave absolutely no question about how you intend to resolve all their concerns. Knowing contractor strengths and weaknesses will also help pair the best match up for success. Maintain high standards always and follow through to completion.

In the past: I booked in contractors to my personal diary, so I would know exactly who's attending, but overall generally you just have to stay on top of it and also tell the contractor, if you keep missing me around in timing you will stop using them for all future works.

I find that when you build rapport with contractors up front. When we do receive an emergency call from tenant, these contractors understand the needs of management company. The contractors have already received and agreed to a timeline, necessary repair procedures, and most importantly cost list before any emergency event has occurs.