When faced with vendor breaches, the first step is transparency. I have found that documenting the breach in detail and establishing clear, immediate communication with the vendor sets the tone for future accountability. Implementing a formal post-incident review helps identify root causes and necessary corrective actions. Based on my experience, a performance improvement plan aligned with revised SLAs, coupled with ongoing monitoring, can restore trust. Incentives for meeting key milestones can further motivate compliance. Lastly, maintaining open dialogue ensures both sides remain committed to long-term partnership health.

In my opinion, addressing vendor service level breaches is crucial for maintaining trust and performance. My approach focuses on: - Open Communication: Meeting to clarify expectations and solutions. - Root Cause Analysis: Identifying issues to prevent future breaches. - Performance Plans & Accountability: Setting KPIs, regular check-ins, and performance dashboards. - Incentives & Penalties: Rewarding improvement, while holding vendors accountable. - Contingency Plans: Preparing backup solutions for continuity. - Partnership Culture: Fostering a collaborative, success-driven relationship.

I once worked with an ISP to provide an STM1 link, but as our needs grew, I requested an upgrade to 200 Mbps at the same rate. I approached them openly about our requirements and framed it as a long-term partnership, negotiating to secure the upgrade without increased costs. To ensure ongoing performance, we set up regular check-ins and established clear expectations. This approach strengthened trust, showed we were committed to a fair partnership, and resulted in improved service aligned with our goals.

If faced with a vendor breach, my first step would be to thoroughly review the issue and initiate an open conversation with the vendor. This discussion would allow us to acknowledge the problem and understand it from their perspective. I’d then work to clarify and, if necessary, revise expectations, ensuring that both parties are aligned on the terms and conditions. I believe this approach to transparency is key to rebuilding trust and establishing a strong foundation for future performance.

Para recuperar a confiança após falhas em um acordo com um fornecedor, é essencial entender a origem dos problemas e manter um diálogo aberto e honesto, abordando as expectativas de ambas as partes. Em seguida, é importante construir juntos um plano de ação com medidas concretas, prazos definidos e responsabilidades claras. O acompanhamento contínuo ajuda a garantir que o combinado está sendo cumprido e cria um espaço para ajustes, se necessário, fortalecendo a parceria e prevenindo futuras falhas.