NetMedia International

As we approach 2025, podcasts are rapidly gaining traction as a pivotal channel in B2B marketing strategies. 🎧 This surge in popularity can be attributed to podcasts' ability to facilitate in-depth discussions on niche topics, engaging industry-specific audiences more effectively than many traditional media. Their format suits the busy lifestyles of professionals, who can listen and learn on-the-go, turning downtime into a productive and engaging experience. As podcasts provide a platform for thought leadership and expert insights, businesses harness this medium to build trust and authority within their industries. The trend towards podcasts also reflects a broader shift in content consumption preferences, with a growing demand for authentic, on-demand, and engaging content. As creating high-quality podcasts becomes more accessible, even smaller B2B companies are finding their voices heard in a crowded marketplace. 🚀 What strategies has your business found effective for integrating podcasts into your marketing efforts? #B2BMarketing #PodcastMarketing #DigitalTrends #ContentStrategy

The final episode of our Genesys webinar series takes a closer look at a game-changing integration: Contact Centre as a Service (CCaaS) and CRM capabilities. Together, Genesys and Salesforce are redefining customer support with an AI-powered workspace that unifies data, streamlines workflows, and delivers seamless, personalised experiences. 📌 What to Expect in Episode 3: Learn how this powerful collaboration: ▪️ Combines customer and agent data for a unified view and enhanced interactions. ▪️ Eliminates the need for application switching, simplifying tech stacks. ▪️ Boosts agent productivity, lowers operational costs, and enhances CX. ▪️ Provides actionable insights via CX Cloud, helping teams deliver exceptional support every time. This final session will showcase how integrated tools and workflows are creating a new standard of efficiency, making it easier than ever to build trust, foster loyalty, and achieve business success. If you’re ready to transform your contact centre operations with cutting-edge AI and innovative solutions, this episode is a must-watch! 🎯 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝘁𝗵𝗲 𝗳𝗶𝗻𝗮𝗹𝗲—𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝘁𝗼 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫. 👉 https://lnkd.in/d4KjWwXr Jeroen Sourbron #CCaaS #CRM #CustomerExperience #Genesys #Salesforce #Webinar #Innovation

𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗔𝗿𝗲 𝗧𝗮𝗹𝗸𝗶𝗻𝗴 𝗼𝗻 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮—𝗔𝗿𝗲 𝗬𝗼𝘂 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴? In today’s digital-first world, social media isn’t just for marketing—it’s where your customers are sharing their thoughts, seeking support, and engaging with brands. Are you meeting them where they are? 💡 𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮’𝘀 𝗥𝗼𝗹𝗲 𝗶𝗻 𝗖𝗫 𝗶𝗻 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟮 𝗼𝗳 𝗢𝘂𝗿 𝗚𝗲𝗻𝗲𝘀𝘆𝘀 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗦𝗲𝗿𝗶𝗲𝘀 Join us to uncover how leveraging social listening and customer service on social channels can deepen relationships and elevate your customer experience. 📌 𝗛𝗲𝗿𝗲’𝘀 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗟𝗲𝗮𝗿𝗻 𝗶𝗻 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟮: 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ▪️ Respond quickly and authentically on the platforms your customers use most. 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗻𝘁𝗶𝗺𝗲𝗻𝘁 ▪️ Use advanced sentiment analysis to gauge emotions and tailor interactions. 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ▪️ Simplify workflows to manage conversations efficiently and effectively. 𝗗𝗿𝗶𝘃𝗲 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 ▪️ Leverage integrated reporting to gain insights and enhance performance. This session is packed with actionable strategies to help your team provide seamless, empathetic service that enhances satisfaction, builds brand loyalty, and sets your company apart. ✨ Whether you’re leading CX initiatives or delivering hands-on support, this webinar is your key to mastering social customer engagement. 🎯 𝗗𝗼𝗻’𝘁 𝘄𝗮𝗶𝘁! 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗵𝗼𝘄 𝗚𝗲𝗻𝗲𝘀𝘆𝘀 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗫. 👉 https://lnkd.in/d4KjWwXr #SocialMediaCX #SocialListening #CustomerExperience #GenesysWebinar #InnovationInCX #StrongerConnections

🌟 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗘𝘃𝗲𝗻𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝘄𝗶𝘁𝗵 𝗗𝗲𝗹𝗹 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀! 🌟 We invite you to participate in this exclusive Dell Technologies event, where we’ll explore the latest innovations shaping the future together. 🚀 🗓 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿 𝟯, 𝟮𝟬𝟮𝟰 📍 𝗜𝗙𝗘𝗠𝗔 𝗣𝗮𝗹𝗮𝗰𝗶𝗼 𝗠𝘂𝗻𝗶𝗰𝗶𝗽𝗮𝗹 | 𝗠𝗮𝗱𝗿𝗶𝗱 🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗵𝗲𝗿𝗲: https://lnkd.in/dqv8pMSS Connect with experts, discover new technologies, and take your business to the next level. Don’t miss this unique opportunity for learning and inspiration. 💡 𝗦𝗲𝗲 𝘆𝗼𝘂 𝘁𝗵𝗲𝗿𝗲! 🙌 #DellTechnologies #Innovation #TechEvents

𝗧𝗲𝗰𝗵𝗘𝘅 𝗚𝗹𝗼𝗯𝗮𝗹 𝟮𝟬𝟮𝟱 - 𝟵 𝗘𝘃𝗲𝗻𝘁𝘀, 𝟮 𝗗𝗮𝘆𝘀, 𝟭 𝗧𝗶𝗰𝗸𝗲𝘁 - 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄! TechEX Global brings together nine leading technology events, covering: AI, Big Data, Intelligent Automation, Cyber Security, Cloud Transformation, Digital Transformation, Sustainable Tech, IoT, Data Centres and Edge Computing ecosystems at the Olympia, London from 5-6 February 2025. https://lnkd.in/erp6-F_M

In today’s digital-first world, your customers are talking—and listening—on social media. Are you? Join us for the second episode of our Genesys webinar series to discover how social listening and customer service on social channels can strengthen relationships and elevate your customer experience. 📌 What to Expect in Episode 2: Explore how Genesys’ advanced social media solutions empower contact centres to: ▪️ Provide prompt, personalised support on the platforms customers prefer. ▪️ Utilise sentiment analysis to understand customer emotions and tailor responses. ▪️ Streamline workflows for efficient interaction management. Leverage integrated reporting to gain actionable insights and drive continuous improvement. This session will reveal how harnessing social listening, and engagement enables your team to deliver first-class service, enhance satisfaction, and build stronger brand loyalty. Whether you’re focused on CX strategy or hands-on customer support, this webinar offers practical insights into delivering seamless social experiences that resonate. 🎯 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝗶𝘁! 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗵𝗼𝘄 𝘆𝗼𝘂 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗼𝗻 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮. 👉 https://lnkd.in/d4KjWwXr Ali Berkay Ozkose #SocialListening #CustomerExperience #ContactCentre #Genesys #Webinar #Innovation

𝗧𝗵𝗲 𝗧𝗿𝘂𝗲 𝗖𝗼𝘀𝘁 𝗼𝗳 𝗧𝗲𝗰𝗵 𝗦𝗸𝗶𝗹𝗹𝘀 The demand for tech skills is reshaping industries, but it comes at a high cost—beyond just money. Here’s what you need to know: 📉 The Digital Skills Gap: The UK economy loses £63 billion annually due to unfilled tech roles. 🔐 Skill Priorities: While AI and machine learning are trending, experts emphasize fundamentals like cybersecurity and software engineering as critical for businesses. 📚 Barriers to Entry: Traditional degrees are costly and time-intensive, often excluding underrepresented groups. Initiatives like Snowflake’s free training for civil servants are helping bridge the gap. ⏳ Time Pressures: Many workers face increasing workloads and burnout, with 54% reporting heavier demands in the last year. 🌈 Diversity Challenges: Women and ethnic minorities are still underrepresented in tech. Inclusive hiring practices and targeted outreach are essential to foster innovation. 💡 The solution? Collaboration between businesses, educators, and policymakers to create accessible, inclusive pathways for tech training and upskilling. Let’s work together to build a resilient, future-ready workforce! 🖇️ https://lnkd.in/d93geJ_d #TechSkills #Upskilling #DigitalSkillsGap #DiversityInTech #FutureOfWork

𝗜𝗻 𝗮 𝗪𝗼𝗿𝗹𝗱 𝗼𝗳 𝗥𝗶𝘀𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀, 𝗦𝘁𝗮𝘆 𝗔𝗵𝗲𝗮𝗱 𝘄𝗶𝘁𝗵 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 In today’s fast-paced environment, customers and employees expect more—and businesses need to deliver. Staying competitive means embracing solutions that not only meet these expectations but exceed them. That’s where Genesys leads the way. 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝘁𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫 𝗶𝗻 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟭: 𝗔𝗴𝗲𝗻𝘁 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 𝗮𝗻𝗱 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝗴𝗲𝗻𝘁𝘀 Join us for the first episode of our three-part webinar series and see how Genesys is transforming customer experience (CX) with cutting-edge, AI-powered tools designed to drive efficiency, empathy, and excellence at scale. 📌 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗟𝗲𝗮𝗿𝗻 𝗶𝗻 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟭: 𝗔𝗴𝗲𝗻𝘁 𝗖𝗼𝗽𝗶𝗹𝗼𝘁: ▪️ Provides real-time support to agents ▪️ Automates repetitive tasks ▪️ Suggests next best actions, so agents can focus on creating meaningful connections 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝗴𝗲𝗻𝘁𝘀: ▪️ Effortlessly handles routine inquiries ▪️ Frees up human agents to solve complex issues ▪️ Delivers seamless, personalised interactions for customers Together, these tools are reshaping contact centres by reducing manual work, ensuring consistency, and empowering teams to prioritise what matters most: exceptional customer interactions. ✨ Whether you’re a business leader, a customer service professional, or a CX enthusiast, this webinar is your gateway to the future of call centre technology. 🎯 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝗼𝘂𝘁! 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗵𝗼𝘄 𝗚𝗲𝗻𝗲𝘀𝘆𝘀 𝗶𝘀 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝗲𝗱 𝘄𝗶𝘁𝗵 𝗔𝗜. 👉 https://lnkd.in/d4KjWwXr Steve Barratt #AI #CustomerExperience #ContactCentreInnovation #GenesysWebinar #FutureOfCX #EmpoweringTeams

B2B brands are ramping up their production of video content, tapping into its potent ability to engage audiences and convey complex information swiftly and effectively. 🎥 With video, marketers can deliver messages that are not only informative but also emotionally resonant, helping to humanize their brands and strengthen connections with their customers. This surge in video content includes everything from explainer videos and product demos to live webinars and virtual tours, offering a dynamic way to showcase products and services and provide valuable thought leadership. The rise of video is also driven by its superior ROI and compatibility with various platforms, from YouTube to company websites and social media. As video content becomes easier to produce with advances in technology, even smaller companies are able to create high-quality videos that compete with larger corporations. 🌟 How is your organization adapting its content strategy to include more video content, and what challenges have you encountered? #B2BMarketing #VideoContent #DigitalMedia #MarketingTrends

In today’s rapidly evolving world, customer and employee expectations are higher than ever. Staying competitive means adopting innovative solutions that not only meet but exceed these demands. That’s where Genesys comes in. Join us for Episode 1: Agent Copilot and Virtual Agents, the first instalment of our three-part webinar series, where we’ll explore how Genesys is revolutionising customer experience (CX) through AI-powered tools that deliver efficiency, empathy, and excellence at scale. 📌 What to Expect in Episode 1: Discover how two transformative tools—Agent Copilot and Virtual Agents—are empowering contact centre agents and enhancing the customer journey: 𝗔𝗴𝗲𝗻𝘁 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 Provides real-time support, automates repetitive tasks, and recommends next best actions, enabling agents to focus on building trust. 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝗴𝗲𝗻𝘁𝘀 Handles routine inquiries, freeing up human agents to address complex cases, ensuring a seamless and personalised customer experience. These tools are reshaping contact centres by reducing manual effort, enhancing consistency, and empowering teams to prioritise what matters most: meaningful customer interactions. Whether you’re a business leader, a customer service professional, or a CX enthusiast, this episode is your chance to gain actionable insights into the future of call centre technology. 🎯 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝗼𝘂𝘁! 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗵𝗼𝘄 𝗚𝗲𝗻𝗲𝘀𝘆𝘀 𝗶𝘀 𝗲𝗻𝗮𝗯𝗹𝗶𝗻𝗴 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗔𝗜. 👉 https://lnkd.in/d4KjWwXr Steve Barratt #AI #CustomerExperience #ContactCentre #Genesys #Webinar #Innovation