SnapCall

🎉 We’re thrilled to announce SnapCall is sponsoring Zendesk's Relate 2025 in Las Vegas this March! Picture this: 60+ sessions diving into the future of customer service, AI innovations, and smarter ways to work. Whether you’re with us in person or tuning in virtually, you’ll connect with industry leaders and leave with ideas that spark real change. 🔗 Join us: Secure your spot now https://lnkd.in/eN96tkPW 🍿 Go virtual: Catch the keynote live and explore on-demand sessions https://lnkd.in/eWsfEPcq Let’s make customer experience better—together. See you there (or on screen)🌟 #ZendeskRelate #CustomerService #AI #EmployeeExperience

The best tools fit perfectly into your existing workflow. That's why SnapCall is built to integrate seamlessly with Zendesk Partners, making it easy for agents to: ▶️ Request video clips directly from tickets ▶️ Join video calls without leaving their workspace ▶️ Access AI-powered video insights automatically ▶️ Share solutions from your video library One click installation. No training required. Just immediate access to the power of video support. "The automation set up with clip requests from customers provides a real time-saving benefit for the team and leads to better-qualified customer requests." See how it works. #Zendesk #CustomerSupportTools #Integration #SupportTech

Hey Paris friends! Quick update our breakfast event⏰ Life happens!  To ensure the best experience for everyone, the breakfast event organized by SnapCall & Sabio will now take place on March 13. Same agenda, same great discussions, just a new date to connect and explore how video assistance and AI are transforming customer support. Same great speakers, same insights on video support and AI, same Parisian venue - just a different day. ✅ Already registered? You're all set! Haven't signed up yet? We've still got spots open. ▶️ Join us on March 13th to see how real companies are cutting support costs with video and AI solutions. Registration link in comments! #CustomerSupport #AIinAction #VideoAssistance #SnapCallEvents

The "generational test" is a crucial way to evaluate product adoption. If a product isn't intuitive for younger generations or accessible for older ones, it risks missing a huge market. The fact that 60 million videos are recorded daily on social media proves that video is now the default way people communicate. Younger generations avoid phone calls, preferring asynchronous and visual interactions. This shift is forcing customer support to evolve—static text and voice calls are becoming outdated, while video evidence and messaging are taking over. This is exactly why SnapCall’s video evidence approach makes sense—it aligns with how people naturally communicate today, making issue resolution easier and more intuitive.

🚀 AI is transforming Customer Service—But is your CRM ready for the future? The customer service landscape is shifting fast. With AI handling 80% of interactions in the coming years, companies need to rethink how they communicate—faster, more efficiently, and with real AI-powered support. While text-based AI chatbots have made strides, they lack context, accuracy, and human-like understanding. This is where video AI steps in. At SnapCall, we bring video evidence into customer interactions, creating a new standard of accuracy and automation. Imagine a world where: ✅ Customers report issues visually instead of struggling with long descriptions ✅ Support teams see the problem instantly and provide precise resolutions ✅ CRMs integrate video insights to power smarter automation and AI-driven actions As interactions explode exponentially, businesses need AI + Video to bridge the gap between efficiency and human touch. CRMs and customer support platforms must evolve to integrate video-first interactions—because the future of AI-driven support is not just text; it's visual intelligence. Are you ready for this shift? 🚀 Let’s discuss! #AI #CustomerExperience #VideoAI #Automation #CRM #SnapCall

The Ultimate Guide to Improving CSAT Scores in 2025 Did you know? Companies with above-average customer satisfaction outperform competitors by 2.4x in revenue growth. ▶️ Our latest deep dive reveals 10 data-backed strategies to boost your CSAT scores, including: ▶️ Why visual support technology drives 46% faster resolution times ▶️ How AI-powered analytics transform customer feedback into actionable insights ▶️ The surprising link between personalization and retention rates ▶️ Plus: Implementation frameworks from industry leaders achieving 90%+ satisfaction scores. 🔍 Key Insight: A mere 5% increase in customer retention can boost profits by 25-95%. Learn how top performers are achieving this through strategic CSAT improvements. Read the full guide, link in the comments. #CustomerExperience #CSAT #CustomerSupport #CustomerSuccess #CX #BusinessGrowth

🚀 AI + Video Support: What's Coming in 2025 Big changes are happening in customer service. New research shows 80% of companies will use AI for customer support by 2025. Here's what this means for you: The numbers tell the story: 👉 Teams using AI and human agents together work 7.7% better and cut $4.3M in costs 👉 AI-powered video helps solve problems 46% faster 👉 81% of customers now see AI as a standard part of good service The real game-changer? Combining AI with video support. See how top companies are: ✓ Running AI-enhanced video calls to fix issues right away ✓ Reading customer emotions during video chats ✓ Making service faster while keeping the personal connection Want to learn more? Read our full article here: https://lnkd.in/etmfN99y #CustomerExperience #AI #CustomerService #Innovation #DigitalTransformation #VideoTechnology

The hidden cost of product returns: 📉 $90+ per technician visit 📉 Multiple support agents involved 📉 Frustrated customers 📉 Unnecessary shipping costs "Before video support, every small issue triggered an expensive site visit." Bob's Discount Furniture After adding visual support: 🟢 32% fewer returns 🟢Issues resolved remotely 🟢Massive cost savings Are unnecessary returns crushing your margins? #RetailSupport #CostReduction

🚨 DELIVERY CLAIMS ARE BLEEDING YOUR BUDGET RIGHT NOW Ever get that feeling of dread when you see "damaged package" in your inbox? Let me paint you a picture of today at most support desks: 9:00 AM: "Package arrived damaged" 9:05 AM: "Please send photos" 10:30 AM: Gets blurry photo  11:00 AM: "Could you send another angle?" 2:00 PM: Still waiting... 4:00 PM: Customer leaves angry review And repeat. 50 times a day. The hard truth? Each minute spent on this cycle costs you: 💵 Real money on support time ⚫ Customer trust ⚫ Team energy ⚫ Future sales Here's how SnapCall fixes this: 🟢 Customer gets one link 🟢 Records a quick video 🟢 AI analyzes the damage 🟢 You see the issue instantly 🟢 Claim resolved in minutes Real results: 46% faster resolution time AI spots issues automatically Clear evidence for every claim No more back-and-forth What's your biggest delivery claims headache? Drop it in the comments 👇 #CustomerSupport #Delivery #Support

Want to cut resolution time by 46%? Two findings from our Zendesk Partnership: Video clips eliminate "problem understanding" time Agents see exactly what's wrong, instantly. ✅ AI multiplies agent efficiency ✅ Auto-categorizes issues ✅ Extracts product data ✅ Suggests proven solutions The best support teams are already shifting to video-first workflows. Curious about the numbers? Let's talk.