Capgemini Customer Experience

Automation is reshaping everything – from how we work to the value we deliver. Are you ready for the next leap in business innovation? 🚀 At #MSIgnite 2024, we’re hosting an exclusive executive breakout session "Build the future of business, designed for an agentic world," where you’ll learn how to turn Gen AI and multi-agent systems into tangible enterprise value. 🎤 Our panel of experts from Capgemini, Constellation Research, Société Générale, ABN AMRO Bank N.V, DEFRA and Novartis, will share real-world examples of how leaders are optimizing costs and transforming processes using these groundbreaking technologies. Don’t miss the chance to hear from these industry leaders and discover how to design for the future of business. Find out more: https://bit.ly/3BMzWUA #innovation #GenAI #cloud #cyberSecurity #customerExperience

Modernizing a #DataEcosystem creates a powerful asset, providing critical insights into the business. Join the Cox Communications breakout at #AWSreInvent 2024 as they discuss how transforming their data has empowered them to: ✅ Personalize #CustomerExperience ✅ Optimize network operations ✅ Drive revenue growth ✅ Reduce costs. Hear our joint session to understand how open architecture and trusted data help make smarter decisions faster: https://bit.ly/4eiIiB8 #DataManagement

We've helped clients from #CocaCola Bottlers Japan, improving their system performance by 30% with Azure migration, to 🚈 HOYER, enhancing their operational efficiency with a cloud-native customer portal. At #MSIgnite 2024, we'll be exploring how our partnership with Microsoft is transforming industries with advanced AI, cloud technology and robust cybersecurity. Join us to experience: 🕹️ Interactive demos showcasing our innovative solutions and AI-driven automation that streamline processes and drive impactful results 🎤 Our executive breakout session "Build the future of business, designed for an agentic world," featuring speakers from Capgemini, Constellation Research, Société Générale, ABN AMRO Bank N.V, DEFRA and Novartis, unveiling the future of business transformation and customer experience. Don't miss out on exclusive insights and networking opportunities with our experts. Find out more: https://bit.ly/3BMzWUA #innovation #GenAI #cloud #cyberSecurity #customerExperience

At #MSIgnite 2024 from November 18-22, we'll be bringing to life how our partnership with Microsoft is reshaping industries with the best of advanced AI, cloud technology, robust cybersecurity, and more. With Microsoft, we've helped clients from 🚘 Eneco eMobility, enhancing their customer care with generative AI to 🏦 Riverty, who boosted CRM capabilities with Microsoft #Copilot for Sales. Join us to experience: 🕹️ Interactive demos that will bring to life our innovative solutions and AI-driven automation to streamline your processes and drive impactful results. 🎤 Tap into our executive breakout session "Build the future of business, designed for an agentic world," unveiling the future of business transformation and customer experience, featuring leaders from private and public sectors. And that's just a taster. Don't miss out on the opportunity to gain exclusive insights and network with our experts. Find out more: https://bit.ly/48eH741 #innovation #GenAI #cloud #cyberSecurity #customerExperience

Generative AI copilots and agents are transforming #CustomerSupport across industries with smarter, more personalized interactions. From finance to retail and every sector in between, they have become the key to helping businesses offer sophisticated, natural, contextually-aware, and personalized interactions. Here’s a sneak peek at some of the use cases covered in our latest blog by #CustomerExperience leader Paul Harrison: Finance: offering tailored investment suggestions. Retail: providing personalized shopping recommendations. Automotive: enhancing in-car experiences based on driver preferences. Healthcare: managing patient records and booking appointments. Education: delivering custom learning experiences. Travel: planning and booking trips aligned with personal interests. Want to learn more about how Microsoft’s Gen AI copilots and agents are shaping the future of Customer Experience? Read our latest blog: https://bit.ly/4f0dTbZ #IndustryTransformation #MSPartner #Copilot #CopilotStudio #Dynamics365

🚧 Our latest research reveals that among customers considering a vehicle purchase in the next 12 months, 52% express uncertainty or dissatisfaction with their brand. 🛣️ Smoothen out the road ahead with insights from our "Joining the race" report that explains how you can prioritize customer engagement across the entire ownership journey, from pre-sale research to after-sales support. Download your copy now 📥 https://bit.ly/3BSbDEI #AutomotiveIndustry #CustomerExperience

🚧 We found that while a majority of automotive organizations involve sales and customer service functions in their customer experience (CX) initiatives, only 27% involve marketing and 17% involve IT/digital – thereby failing to truly collaborate cross-functionally. ↪️ Take a U-turn from inconsistent and lagging CX with our "Joining the race" report, by understanding how you can prioritize customer engagement across the entire ownership journey, from pre-sale research to after-sales support. Grab your copy now 👉 https://bit.ly/3BSbDEI #OEMs #AutomotiveIndustry #CX

As CEO of Salesforce AI, Clara Shih oversees AI efforts across the organization, including product, go-to-market, growth, adoption, and ecosystem for Salesforce’s A I CRM platform. We spoke with Clara about the origin story of Salesforce AI and the potential economic impact of Gen AI. Read her interview in the #GenerativeAI edition of our #CxO journal "Conversations for Tomorrow" 👉 https://bit.ly/3A72Dve #CustomerExperience #SalesforceAI

At Adobe, Scott Belsky leads corporate strategy and development, where he is responsible for design across the Digital Media and Digital Experience businesses. We spoke with Scott to understand Adobe’s generative AI product offering and get his insights on how creative professionals can evolve to keep pace with #GenAI. Download your copy of the Gen AI edition of our #CxO journal "Conversations for Tomorrow" for the interview 📥 https://bit.ly/3NLmSBO #CustomerExperience #FutureOfWork #WaysOfWorking Adobe Partners

EXPECTATION: Automotive consumers demand a hassle-free, digitalized, and sustainable experience. REALITY: Our latest survey reveals that only 18% of automotive organizations have a coherent and comprehensive customer experience (CX) strategy. Download our "Joining the race" report to discover the strategies that can match your CX with current consumer expectations 📥 https://bit.ly/3BSbDEI #AutomotiveIndustry #CustomerExperience