Évaluations de Oakwood Residence Sukhumvit 24

Réponse de l'établissement: Cher Monsieur/Madame, Merci d'avoir partagé votre retour. Nous nous excusons pour tout inconvénient que vous avez rencontré pendant votre séjour. Nous veillerons à la gentillesse de notre personnel de réception et veillerons à ce qu'il offre l'hospitalité chaleureuse à laquelle nos clients s'attendent. De plus, nous renforcerons nos procédures de nettoyage pour garantir que toutes les chambres répondent à nos normes de propreté. Concernant l'absence de bouilloire, nous nous excusons pour la gêne occasionnée. Nous envisagerons d'ajouter cet équipement pour améliorer l'expérience de nos clients. Bien que notre objectif soit d'offrir un séjour confortable à tous nos clients, nous comprenons votre point de vue et nous nous efforcerons de nous améliorer. Merci d'avoir porté ces problèmes à notre attention. Cordialement, L'équipe de direction d'Oakwood Residences

Réponse de l'établissement: Cher Monsieur/Madame, Merci beaucoup d'avoir choisi de rester avec nous ici à Oakwood Residences Sukhumvit 24 et d'avoir pris le temps de poster vos commentaires. Nous sommes très fiers de garantir que nos clients ressentent toujours la chaleur de notre hospitalité pendant leur séjour. Encore une fois, merci beaucoup d'avoir choisi notre hôtel et nous sommes tous impatients de vous accueillir à nouveau dans un avenir proche. Meilleures salutations, L'équipe de direction d'Oakwood Residences

Réponse de l'établissement: Cher Monsieur/Madame, Merci d'avoir partagé votre retour avec nous. Nous nous excusons pour les désagréments que vous avez rencontrés pendant votre séjour. Vos commentaires sont précieux et nous les prenons au sérieux. Rassurez-vous, nous résolvons ces problèmes rapidement et travaillerons à des améliorations. Nous apprécions votre compréhension et espérons avoir l'occasion de vous accueillir à nouveau pour une meilleure expérience. Cordialement, L'équipe de direction d'Oakwood Residences

Réponse de l'établissement: Dear WhiskyNomad,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location on Soi 24, with easy access to BTS Phrom Phong station and nearby amenities like 7-11. It's great to know that you would consider staying with us again, and we look forward to welcoming you back in the future.Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Elauw,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay and appreciated the location.We apologize for the initial mix-up with your room and any inconvenience caused by the noisy air conditioner. Your feedback is valuable, and we'll address these issues to ensure a better experience for future guests.We're thrilled that you plan to visit us again and recommend us to your friends! We look forward to welcoming you back.Best regards,The Oakwood Residences Management Team

Réponse de l'établissement: Dear Mr. Simon,Thank you for your feedback. We are pleased to hear you enjoyed our prime location, the services from our team, and the overall value of your stay.We apologize for the issues you encountered with the room condition, cleanliness, and washing machine. Please know that we are addressing these concerns to improve our guests' experience.We appreciate your kind words about our staff and look forward to welcoming you back.Best regards,The Oakwood Residences Management Team

Réponse de l'établissement: Dear Ms. Ruosi,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Mr. Choo,Thank you for sharing your feedback, and we deeply regret that your experience did not meet your expectations. I sincerely apologize for the issues you encountered during your stay, including the cigarette smell, outdated furniture, noisy air-conditioning, and other concerns you mentioned. This is not the standard we aim to provide at Oakwood.When we were made aware of your dissatisfaction, we immediately offered a room upgrade to ensure your comfort, but we understand that you chose not to accept it. We do strive to address all guest concerns promptly, and we are sorry that we were not able to resolve the situation to your satisfaction during your stay.We also apologize for any inconvenience caused by the room key, the elevator, and the bathroom issues. Your comments are being taken seriously, and we will address these areas to improve the guest experience going forward.I truly hope your wife is recovering well, and I understand the importance of avoiding any added stress during such a challenging time. We appreciate your feedback and will use it to make necessary improvements.Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity in the future.Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Dr. Lin,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Mr. Damiensam,Thank you for sharing your feedback with us. We’re glad to hear you found the location satisfactory and the room spacious.I apologize for the issues you experienced with the hot water and the room access card. We take these matters seriously and will address them with our maintenance team to ensure a more seamless experience for our guests.We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Best regards,The Oakwood Residences Management Team

Réponse de l'établissement: Dear Sir/Mada'am,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Danny,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Mr. Tony,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and felt well taken care of by our team, especially our security staff.Your recommendation means a lot to us, and we can’t wait to welcome you and your colleagues back in the future.Thank you again for your kind words!Best regards, The Oakwood Residences Management Team

Réponse de l'établissement: Dear Zoonv,Thank you for choosing to stay with us again and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be decent and that you appreciated our location and room size.We understand the importance of a peaceful environment, and we're glad that our location helped to minimize road noise during your stay.We look forward to welcoming you back for your third visit and exceeding your expectations once again.Best regards, The Oakwood Residences Management Team