Disney's Animal Kingdom Villas - Jambo House

Excellent experience. Family of four including an 8 year old and 5 turning 6 year old. Lots of fun for both kids and adults including Halloween activities for kids. The one thing that stood out was the service. We got a toy from a gift shop at Magic Kingdom that didn’t work when we got back to our room. Of course this devastated the 5 year old. We checked the gift shop at the hotel and shops at EPCOT our next day for a replacement. Finally we talked to the bell service desk and they suggested talking to the front desk about a “runner” to go exchange the gift at Magic Kingdom for us. Never in a million years would we normally ask for this sort of thing, but this is Disney so this is where magic happens right? Well it did. They took the toy, said they would see what they could do and get back to us the next day (our last day). When we got back from our day at Animal Kingdom park the new replacement toy was in our room. Our son was ecstatic and we were very grateful. Can’t wait to come back again for some more magical experiences.

Stayed first at all star movies which was basic but very quiet..booked animal kingdom Savanah view club level as treat for last 2 days. Was a lot of money so expected great things.. Aesthically it was mind blowing. But that's where it stops. Yes the savanna view is lovely but 2k for a view of some birds and a brief zebra sighting? Very very noisy. Kids running outside in hall. Families laughing talking loudly. Was more like a kids holiday hotel. Also ppl on balconies all hours making lour noises, watching ipads on full at 3am. No consideration or courtesy for other guests unlike movies where people were much more polite and thoughtful. Worth the money? Def not

The customer service was excellent. Our room over looked an area where animals ran wild. It was neat that. The room was very clean. The restaurants and bars located at the resort were very good. Very nice outdoor pool areas with food available.

We were very grateful for Jackie (front desk) for her help early in the morning. She helped us reconcile our Disney reservations/tickets….and make sure our Magic Bands were working properly Even better… she was so much fun and had us laughing. Such a great experience.