Évaluations de Kyukaruizawa Kikyo, Curio Collection by Hilton

Prise en charge et retour gratuits, toutes les boissons dans le réfrigérateur sont gratuites, il y a un spa, l'emplacement est excellent, le personnel de service est gentil et poli, je recommande vivement de rester ici!

The hotel room is spacious but slightly outdated. Upon entering the room, there was a surprise birthday treat, which was very lovely. The staff provided excellent service!

Excellent location with nice restaurants close by

The staff are all very friendly and helpful from driver to receptionist to cleaning staff. We have a pleasant stay in this hotel. The pick up service to and from JR station as well as the snow house are a plus for us. Furthermore, the breakfast variety as well as freshness of ingredients are highly appreciated. They are nice enough to give me a ride after my checkout for picking my luggages back . Overall speaking , I will recommend to others of this hotel .

We had a fantastic stay at hotel. The hotel serve us well and taken great care of our old parents. The rooms are a bit dated but the staff, the driver and cafe staff service made it all up. The hotel is located to the old town area and with plenty of good restaurants near by. The hotel car service takes you to train station for free. This save us a lot of time and money as we are travelling with two old people.

這家輕井澤希爾頓格瑞温泉酒店，很滿意，房間面積大，我們的温泉晚餐也很滿意，很高級，這次輕井澤酒店選的很不錯～～

飯店環境很好 備品也都用得很好 不論是地點還是各項設施都值得他的價格 下次肯定還會再回來住 臨時訂房卻沒有踩雷 超推薦的

房間老了，但是保養的挺好，周圍環境也很好，距離火車站很近，但是會堵車，酒店有接送火車站，但是需要打酒店電話叫他們來接的，攜程酒店訂單裏面的聯繫酒店的電話不對，打過去沒人接，後來是聯繫客服幫我讓酒店來接的，等了一個多小時，攜程應該要確認一下訊息是否正確，特別是這種需要聯繫酒店的，酒店和攜程的溝通也有問題，我是預付費的，退房的時候酒店還拿賬單讓我付，還好和他們説了確認以後沒問題，不然又要花時間溝通了，希望攜程以後預訂訊息能正確點，不要增添不必要的麻煩。

飯店人員都很熱情，從房間窗戶看出去一片綠油油的景色，讓人整個很放鬆。下次還會想再住。

酒店服務沒得説，提前電話酒店就可安排班車接送，雖然不是緊臨雪場，但房間大，住的舒服。最喜歡每天回來後去大浴場泡個澡。乾淨，洗護用品也很豐富。早餐每天可選，推薦日式早餐。唯一一次投訴是因為在使用浴室電吹風時突然冒火星後發生燃燒，馬上電話前台，服務生很快上門更換並不停道歉。可能是久未有人使用而產生電線老化導致。舊輕井澤地方不大，住在這裏不論購物，還是滑雪都挺方便。

위치가 매우 좋습니다. 긴자 거리가 걸어서 5분 거리에 있구요. 호텔 바로 앞에 톤보노유 온천으로 갈 수 있는 버스 정류장이 있습니다. 객실의 톤앤매너, 친절함은 굉장히 격조가 있습니다. 다시 오고싶은 곳입니다

호텔규모는 작았으나 깔끔하고 친절했습니다. 특히 식당과 사우나가 고급지고 좋았고 스키장까지 무료 라이드 해주셔서 아주 편리 했습니다.

素晴らしかったです。中国人が多かったのが気になりましたが、部屋は広いし清潔で、部屋の飲み物やスナックが全て無料。朝食は9時だとやや料理が少ないので、早めにいくことをおすすめします。次も必ず泊まります！

酒店很老，但位置環境很好，出行便利。酒店的早餐還行，但温泉池其實就是個小小的浴場泡池，根本沒温泉味，連日本人都是先泡下再沖澡。