Évaluations de Manila Grand Opera Hotel

Réponse de l'établissement: Thank you for your wonderful review! We're glad you enjoyed our central location, amenities, and dining options. We appreciate your feedback on the noise and room size, and we'll continue to improve for our guests. We hope to welcome you again soon!Best regards,Crystal

Réponse de l'établissement: Thank you for your wonderful review! We're delighted to hear that you enjoyed our classic style and found our staff accommodating. It's great to know that our location met your needs as well. We hope to welcome you back soon for another memorable stay!Best regards,CrystalReservation Staff

Réponse de l'établissement: We are sorry to hear that your experience did not meet your expectations. Cleanliness and presentation are very important to us, and we apologize for any shortcomings during your stay. Please know that we take your comments seriously and will work to address the issues you've mentioned. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Regards, Crystal Reservation Staff

Réponse de l'établissement: Greetings from MANILA GRAND OPERA HOTEL!Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear about the confusion and any inconvenience that occurred during your colleague’s birthday stay. Your experience is important to us, and I apologize for any miscommunication from our team.We greatly appreciate your positive comments about our location, early check-in, and the amenities we offer, such as the free utensils and water. It’s wonderful to hear that you found our staff to be friendly and enjoyed the karaoke, pool, and room.I’m disappointed to hear that the sauna was not available during your stay and that there was any aspect of your visit that did not meet your expectations. I will address this with our team to ensure that such issues are handled more smoothly in the future.Thank you for your continued support and for choosing to stay with us for the third time. We value your feedback and are committed to improving our service. If you have any further concerns or suggestions, please don’t hesitate to reach out directly. We look forward to welcoming you back and providing a flawless experience on your next visit.Warm regards,CrystalReservation Staff

Réponse de l'établissement: "Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the cleanliness, the service from our staff, and the location. We hope to welcome you back soon for another great stay!" Regards, Crystal

Réponse de l'établissement: Thank you for the perfect rating! We're so glad you enjoyed the surroundings, amenities, cleanliness, and service. We truly appreciate your kind words and hope to welcome you back soon! Regards, Crystal Reservation Staff

Réponse de l'établissement: Thank you for sharing your feedback with us. We're delighted that you enjoyed the food and service during your stay at Manila Grand Opera Hotel.Your comments about the limited number of sockets and the importance of cleanliness and pest control are duly noted. We are constantly striving to improve our facilities and services, and your input helps us immensely in this regard.Rest assured, we will address these concerns internally to see how we can enhance the comfort and convenience of our rooms for future guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable experience soon.

Réponse de l'établissement: Thank you so much for your kind feedback! We are thrilled to hear that you enjoyed our prime location, accessible transport options, and the variety of activities we offer. It’s wonderful to know that our team’s service and friendliness made a positive impact on your stay.We also appreciate your feedback regarding the noise levels in some areas. We are always striving to improve, and we’ll definitely look into ways to minimize noise in common areas and guest floors to ensure a more peaceful experience for everyone.We look forward to welcoming you back in the future and hope to make your next stay even more enjoyable!Warm regards,CrystalReservation Staff

Réponse de l'établissement: Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff to be nice, and we appreciate your comments about the breakfast.However, we deeply regret that you felt the hotel was not up to standard. Please accept our apologies for the issues you encountered with cleanliness and maintenance. We take these concerns very seriously, and we are actively working on improvements to ensure a more comfortable and pleasant experience for all our guests.Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future to provide a better stay.Best regards,CrystalReservation Staff

Réponse de l'établissement: Thank you for your kind words! We're thrilled to hear that you had a great experience with our friendly staff and enjoyed our central location. We’re proud to be close to key attractions like Luneta and City Hall, and we hope it made your stay even more convenient. We look forward to welcoming you again soon! Regards, Crystal Reservation Staff

Réponse de l'établissement: Greetings from Manila Grand Opera Hotel! Thank you for sharing your feedback. We're glad you found our location convenient, but we’re sorry to hear about your concerns regarding the surroundings and the room's design. Your comments about breakfast and staff training are valuable, and we’ll address them with our team to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for an improved stay in the future! Best Regards, Jaz Reservation Staff

Réponse de l'établissement: Good day! It sounds like you had a generally positive experience at the hotel, with good value for your money, accommodating staff, and satisfactory amenities. We are delighted that you appreciate our hotel considering it's affordability and the positive aspects you highlighted. It matters to us your good feedback. Thank you and we are hoping to see you and serve you again.

Réponse de l'établissement: Good day! It was nice to know that you had a memorable celebration for your son's birthday despite the room needing some updates, you still enjoyed your stay overall especially with the great location, tasty breakfast and friendly staff. Rest assured that the renovation of the rooms are currently on going so we hope to see you again when all of our rooms are newly renovated. Thank you

Réponse de l'établissement: Good day! It's great that you're enjoying the spaciousness of the room during your trip! As for the outdated TV sets, we will mention it to the management as constructive feedback for future improvements. Overall, it sounds like you're having a wonderful stay despite this minor inconvenience. Thank you and we hope to see you again.