Hôtels Marriott à Minneapolis

DO NOT STAY HERE. EXTREMELY POOR CUSTOMER SERVICE BY HOTEL MANAGEMENT. BEWARE OF ATTACHED MARRIOTT PARKING” PARKING GARAGE. HIGHLY RECOMMEND STAYING SOMEWHERE ELSE. Stayed here the past week with my Nephew celebrating his high school graduation. We had a fantastic time in the city and were a quick walking distance to Target Field and the Target Center. The Twins were in town all week so we attended three of their games. We also went to the Vikings preseason game vs the Raiders, which was also within walking distance. Tonight we went to the Lynx game at the Target Center vs the Mystics. BEWARE if parking in the attached parking garage! The one plastered with all the signs that say “Marriott Parking.” Apparently they aren’t affiliated with the garage. I was told tonight by the manager that their contract ended 4 months ago. I guess that is not enough time for the garage OR the Marriott to take down all of the signs saying “Marriott Parking.” I guess it also isn’t enough time for the Marriott to train their front desk staff on the fact that they should no longer instruct guests to park there anymore since the contract for the affiliation no longer exists. I can’t help but feel like it's a flat out lie. If your affiliation with another business ended FOUR MONTHS ago, then either party would have ensured by now that all signs advertising the affiliation would be taken down. I have been grossly overcharged multiple times during our stay for parking in the attached garage. The Marriott manager wants no part of helping me, accepts no responsibility for me being told to park there, and offered absolutely no assistance in helping me contact the garage or secure a refund for the overcharges. The front desk attendant I first spoke to about it called “the manager” who was allegedly in his car driving on his way home. He made some incorrect statements to “the manager” and neglected to correct himself when I pointed out what he said was not correct. When the call ended I asked for the manager's business card. The front desk attendant went “out back” to get one for me and came back with “the manager.” When I asked if this was the manager that was just on the phone driving home, I was informed this was a “different” manager. Why in the world would he have called a manager who wasn’t working when there was a manager on duty and IN the hotel? Why was this on duty manager not the one contacted in the first place? I definitely feel like there was some shady business being pulled. I've never had a situation handled like this at a hotel before. So just beware that even though there are about 20 signs in the garage that say “Marriott Parking”, and the front desk staff may tell you to park in the attached garage, that is NOT actually Marriott Parking and if you get overcharged or have any issues in or with the garage labeled as “Marriott Parking”, Marriott will give you the brush off and NOT assist you with said issue. The only effort the manager will make to he