Global CIO

Dear IT Leaders, only one week left until the Project of the Year winners are announced, and we can’t wait! 🎉 A quick reminder: you can watch the live stream right here on LinkedIn, as well as on the competition’s official website: https://lnkd.in/eYQPe_4p. Why Join? The Awards Ceremony is a unique opportunity to: 🔸 Discover cutting-edge IT projects and trends shaping the industry. 🔸 Celebrate the achievements of IT leaders and innovators from across the globe. 🔸 Gain inspiration from top projects recognized by the professional community. Stay tuned and get ready to celebrate excellence! #ProjectOfTheYear #ITLeadership #GlobalCIO

Omni-channel Customer Service: How to provide support In today's fast-paced digital landscape, customers expect seamless and personalized support across multiple platforms. Implementing an omni-channel customer service strategy is essential for businesses aiming to enhance customer satisfaction and build brand loyalty. In a new article published on the Global CIO portal, the following key questions are addressed: 🔹 What is omni-channel customer service, and why does it matter? 🔹 How to create a seamless customer journey across various platforms? 🔹 What technologies can enhance integration and efficiency? 🔹 How does personalization drive customer satisfaction? Discover actionable insights to optimize your support strategy and meet the evolving expectations of your customers. 📖 Look for the link to the full article in the comments.

🔍 CIO Survey The beginning of a new year is the best time to make plans. We are sure that each of you has a long to-do list! But what do you think will be the main focus of your department in 2025? 🗣️ Share your input by answering our survey or indicate your option in the comments.

Voting for the Project of the Year is Complete: Winners to Be Announced on January 23 Yesterday marked the end of voting for the "Project of the Year" competition. We know our participants are eagerly anticipating the results, but the winners will only be revealed on January 23 at the official Awards Ceremony. In the meantime, we’d like to share some equally important achievements that highlight the significance of this competition. During the voting period, over 3,500 IT professionals explored the participant projects, with more than 500 community members casting their votes and leaving thoughtful comments on their favorite initiatives. This demonstrates that our platform has become a hub for truly outstanding projects that captivate the interest of the global IT community. We congratulate every participant — your projects serve as an inspiration for IT leaders worldwide.

Voting for the Project of the Year competition is in full swing and will continue until January 8! Don't miss the chance to support your favorite projects. And mark your calendars: the grand award ceremony for the winners is set for January 23. Join us and bring your colleagues along—it’s going to be an unforgettable celebration of innovation and achievement!

Inspiration for 2025: New Year Wishes from Global CIO Members As the year ends, the Global CIO community reflects on a year of shared achievements, connections, and growth. With 2025 on the horizon, IT leaders worldwide share their wishes, insights, and aspirations. Their inspiring words, from empowering innovation and collaboration to embracing sustainability and resilience, remind us of the boundless opportunities ahead: https://lnkd.in/eZuq2Y-N

Being a CIO isn’t just about technology but people, strategy, and communication. At our recent Global CIO master class, Ekaterina Belyatinskaya shared actionable insights on how CIOs can use the DISC methodology to enhance leadership and team interaction. Why DISC? Understanding DISC’s four personality types—Dominance, Influence, Stability, and Compliance—helps CIOs tailor communication, reduce conflicts, and align employees with roles where they excel. It’s a game-changer for managing teams and driving projects. Key Takeaways: • Different personality types shine at various project stages. • Adapt communication styles: a “Red Triangle” thrives on directness, while a “Blue Square” needs detail and clarity. • DISC improves hiring, team building, and leadership adaptability, positively impacting business outcomes. Join the “Compass CIO” and read the full feature: https://lnkd.in/eMSje2RA #CIOLeadership #DISCMethodology #TeamBuilding #GlobalCIO

AI’s Future: Are We Running Out of Training Data? At the NeurIPS 2024 conference, OpenAI co-founder Ilya Sutskever made a bold prediction: the era of pre-training AI on the vast reserves of internet data may soon end. Comparing data scarcity to running out of fossil fuels, he emphasized, “We only have one internet,” and we’re nearing its limits. The solution? A new phase of AI evolution powered by synthetic data, smarter AI agents, and faster computing. This shift could pave the way for superintelligence. Big players are already moving: OpenAI, Google, and Anthropic have unveiled AI agents that operate autonomously online, from booking flights to managing tasks.

How AI is Transforming Lead Generation and Sales Generative AI is reshaping the way businesses attract customers. Did you know that AI adoption in businesses jumped from 55% to 72% in 2024? With tools like LLM models and custom-built AI systems, companies are moving from generic advertising to highly personalized, real-time customer engagement. In this Global CIO feature, Egor Kopylov explains why CIOs should consider building proprietary AI for lead generation. Tailored AI ensures confidentiality, greater control over algorithms, and the flexibility to adapt to market changes. The process involves creating a robust dataset, training AI models with tools like LoRA and DSPy, and analyzing results to fine-tune sales strategies. Companies that embrace this approach can see improved lead quality, personalized customer journeys, and enhanced sales effectiveness. Read the full feature: https://lnkd.in/emzkPk3e

We hosted an engaging Global CIO Online Conference dedicated to key trends and challenges in digital transformation for 2024. Special thanks to Trajano Leme for his insightful presentation, which skillfully balanced sharp industry analysis with memorable humor (those memes were spot-on!) and left us both smiling and thinking deeply about the path ahead. During the networking session, expertly moderated by Ekaterina Belyatinskaya, participants exchanged views on critical challenges such as cybersecurity and IT talent shortages. We also shared exciting plans for 2025—let us know if you’d like the presentation!