OHA AFRICA Ltd.

We are excited to be part of the “Africa Skills Week” & ready to discuss this important topic with delegates from all over the continent. #africanunion #africaskillsweek

It’s wonderful to see that the "Customer Service Week" is receiving so much attention this week, but what about next week and beyond? And why is it that many hospitality businesses focus solely on their frontline staff when discussing customer service? It's important to highlight the vital role of management teams in hospitality. When they engage directly with guests, they add a personal touch that creates lasting, memorable experiences and strengthens customer loyalty. Their hands-on approach allows for quick problem-solving, leading to faster resolutions and higher guest satisfaction. Additionally, the management team sets the tone for their staff, fostering a culture of excellence throughout the organization. By being actively involved 365 days a year, they can gather direct feedback from guests, remaining innovative and responsive to their needs, ultimately enhancing overall service quality. Customer service is a lifestyle: Embrace service excellence every day! #CustomerServiceWeek #HospitalityExcellence #OHAAFRICA

🌟 Celebrating International Housekeeping Week! 🌟 What an incredible week filled with competitions, recognition, and fun activities for our hardworking housekeeping teams! 🏆🎉 But why limit the appreciation to just one week a year? Let's make it a priority to recognize and value their contributions all year round. And this sentiment extends beyond housekeeping—every team member in the industry deserves continuous recognition and appreciation for their dedication and hard work. 🙌 #TeamAppreciation #HousekeepingHeroes #HospitalityExcellence #EmployeeRecognition #IndustryPride

At OHA AFRICA, we often face the critical question from our partners: “What if we spend all this money for training, and the employee leaves?” The question should rather be: "What happens if we don't invest and they stay"? We firmly believe that investing in the continuous development of team members is crucial, even if it means they might eventually leave. A well-trained, empowered workforce enhances the organizational excellence and drives a culture of innovation and engagement. We’re dedicated to support and encourage growth because it ensures our partners remain dynamic and competitive in a constantly evolving industry. #OHAAFRICA #HospitalityTraining #StaffDevelopment #InvestInPeople

🌿 Empower Your Team to Protect the Environment! 🌿 A note to Business owners & managers: let's lead by example and involve our employees in environmental protection. Here are five simple steps you can implement today to make a big impact: Turn Off Lights and Appliances: Ensure lights, computers, and devices are off when not in use to save energy. Encourage Towel and Linen Reuse: Inform guests about reusing towels and linens to conserve water and reduce laundry energy. Recycle Waste: Set up recycling bins for staff and guests to reduce landfill waste. Report Leaks Immediately: Promptly fix leaks to conserve water. Use Eco-Friendly Products: Switch to biodegradable cleaning products to reduce environmental harm. Small actions, big impact. Together, we can create a greener future! 🌍 #OhaAfrica #Sustainability #EcoFriendly #HotelLife #TeamEffort

Happy Africa Day! Today, we celebrate the rich cultural heritage, diversity and unity of our beautiful continent, along with the warmth and generosity of African hospitality. Let's honor our roots, embrace our collective strength, and continue working towards a brighter future for all Africans. Here's to progress, prosperity, and the exceptional hospitality that makes our continent so special. Happy Africa Day! 🌍🎉 #AfricaDay #UnityInDiversity #OhaAfrica #AfricanHospitality

Congratulations to Accra Marriott Hotel and Accra Technical University on this remarkable initiative! This partnership will greatly benefit the students through invaluable hands-on experience and, in turn, enhance the hotel industry in Ghana. The combination of practical and soft skills learned on the "ground" is essential for success in the industry. Kudos to everyone involved!

Thank you, Edmund Asamoah, for your insightful article and for highlighting the importance of equipping young talents with the necessary skills to thrive in our industry. At OHA AFRICA Ltd. , we've been strategizing on this issue and have identified several challenges: - Team members in the industry often cannot take time off for training without losing income, additionally most courses come at a fee and additional cost (transport,...) - Many courses are only available in larger cities, limiting access for talents in remote areas, where we have large potential for tourism projects. - Training is not just essential for entry-level positions; all team members, including managers, need continuous skill development. Often, managers are appointed based on trust rather than skills. - Soft skills, which are crucial in the industry, often don't receive the necessary attention in traditional training programs. To address these challenges, we established the Online Hospitality Academy. www.ohaafrica.com Our platform provides access to skills and knowledge for all team members and aspiring professionals with smart phones, accessible anytime and anywhere with an internet connection. Our "Small Bites, Big Impact™" collection offers free micro-learning courses. From investors and operators to managers and training institutions, we have a long journey ahead. As the saying goes, "If you want to go fast, go alone; if you want to go far, go together." Lets walk this path together. #HospitalityIndustry #SkillsDevelopment #OnlineLearning #MicroLearning #HospitalityTraining #OHAfrica #FutureOfWork

The hotel reception is similar to a command center, gathering, organizing and distributing information seamlessly. While every team in a hotel plays a crucial role, an outstanding reception team, like the one at Kempinski Hotel Gold Coast City Accra, makes everyone's job smoother. Happy Receptionist Day and congratulations to the exceptional team!

OHA AFRICA is proud to have supported Don Bosco Tech Africa by providing training and teaching materials for their Online Library for the hospitality division. We delivered 273 worksheets, 153 videos, and 910 photos to aid teachers in over 113 TVET centers, empowering them to train young talents in the hospitality sector and we are grateful for the opportunity to contribute to this important mission! #HospitalityEducation #TVET #SkillsDevelopment #YouthEmpowerment #EducationForAll #HospitalitySector #AfricaDevelopment