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Confusion in the Ranks: IT Service Management Practice ...
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This paper gives a background on the several contributing frameworks mentioned above, and reports on a survey U.S. IT managers to determine the extent of ...
Confusion in the Ranks: IT Service Management Practice ...
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由 MA Winniford 著作2009被引用 272 次 — This paper gives a background on the several contributing frameworks mentioned above, and reports on a survey U.S. IT managers to determine the ...
Confusion in the Ranks: IT Service Management Practice ...
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由 MA Winniford 著作2009被引用 272 次 — This paper provides a background on ITSM and its contributing concepts. It also reports on a survey of US IT managers who report having adopted service ...
Confusion in the Ranks: IT Service Management Practice and ...
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由 MA Winniford 著作2009被引用 272 次 — This paper gives a background on the several contributing frameworks mentioned above, and reports on a survey U.S. IT managers to determine the extent of ...
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공동 저자 모두 보기 ; Confusion in the ranks: IT service management practice and terminology. MA Winniford, S Conger, L Erickson-Harris. Information systems ...
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TFISM: Vol 26, No 2 - ACM Digital Library
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Confusion in the Ranks: IT Service Management Practice and Terminology ... practice” framework in an attempt to improve their IT service management processes.
IT Service Management: A No-Nonsense Introduction
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There is also some conceptual confusion around what constitutes ITSM, with conflation of terms and practices (Winniford et al., 2009). What Role Does Innovation ...
2015
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由 N Ozkan 著作2015被引用 1 次 — Winniforda, M., Congerb S., and Harris L.E. (2009). Confusion in the Ranks: IT Service Management Practice and Terminology. Information Systems Management, 26(2) ...
IT Service Management - A paradigm shift from technology ...
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Confusion in the Ranks: IT Service Management Practice and Terminology ... service management practices creates risks for the implementation of this management ...
Research in Information Technology Service Management ...
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Confusion in the Ranks: IT Service Management Practice and Terminology · M. WinnifordSue A. CongerLisa Erickson-Harris. Computer Science, Business. Inf. Syst ...
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