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有關 Simulation based decision support for contact centers. 的學術文章
A simulation-based decision support system for … - ‎Sencer - 28 個引述 … support for call center management using simulation - ‎Chokshi - 33 個引述 Modeling and simulation of call centers - ‎Avramidis - 107 個引述

Simulation based decision support for contact centers

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由 P Liston 著作2017 — This paper presents the output of a current research project exploring simulation based contact center analysis, and suggests how advancing beyond traditional ...

(PDF) Simulation based decision support for contact centers

ResearchGate

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2019年3月12日 — It can analyze and integrate battlefield information, reduce operators' work and assist them to make decisions quickly in complex battlefield ...

A Simulation-Based Decision Support System for workforce ...

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2024年10月22日 — In this study, a simulation-based decision support system (DSS) is developed that runs on real-time data for one of the largest call centers in ...

Simulation based decision support for contact centers

Academia.edu

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This paper deals with and shows the results of different performance indicators analyses made utilizing the help of Simulation and concentrated on dimensioning ...

Simulation based decision support for contact centers - R Discovery

R Discovery

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R Discovery

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This paper presents the output of a current research project exploring simulation based contact center analysis, and suggests how advancing beyond traditional ...

Simulation based decision support for contact centers.

DBLP

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DBLP

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Paul Liston , James Byrne , Orla Keogh, Peter J. Byrne, Joe Bourke, Karl Jones: Simulation based decision support for contact centers. WSC 2017: 4586-4587.

A SIMULATION-BASED DECISION SUPPORT SYSTEM FOR ...

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由 AS Erdem 著作2010 — Simulation analysis is often used as an efficient methodology to overcome these limitations. In this study, a simulation based decision support system is ...

Decision support for call center management using ...

ACM Digital Library

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ACM Digital Library

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由 R Chokshi 著作1999被引用 33 次 — It is easier said then done, it entails changing the entire customer care platform on both fronts, processes and systems to enable the capabilities to provide ...

A simulation-based decision support system for workforce ...

Sage Journals

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Sage Journals

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由 A Sencer 著作2013被引用 28 次 — Saltzman and Mehrotra present a simulation study by Arena to visualize the call center operations of a software company before launching a new ...