helvia.ai

Stavros took the stage at #OpenConf2024 to present "Cache me if you can," showcasing some cool tricks to optimize AI Assistants through smart caching.   The landscape of conversational AI is evolving rapidly, and Stavros unveiled how helvia.ai focuses on delivering the best quality-cost balance for GenAI Assistants and Agents:    💡 Going beyond a GenAI proof-of-concept requires careful calibration of the underlying AI components. We are tackling this GenAI "last mile" challenge head-on, through our no-code platform that simplifies complexity and allows power users to configure what matters.   💡 Optimizing GenAI Economics. By leveraging several optimizations including our own advanced methods for semantic caching, we are optimizing operational costs and the effectiveness of AI interactions, aiming at top-notch accuracy while significantly reducing token usage.   💡Why It Matters: As GenAI capabilities evolve, more and more tokens are increasingly used in every user interaction, e.g., agentic tool use and reasoning consume 10X to 100X more tokens than regular single-step LLM calls. Bypassing LLM calls by reusing cached responses not only slashes costs but also enhances interaction speed and efficiency.   #GenAI #SmartCaching #CustomerSupport #LLM #AIOptimization #OpenConf2024

👋🏼 Fresh off the press insights from the Gartner IT Symposium! Here are some key takeaways:       1️⃣ Only a minority of enterprises already have (Gen)AI Assistants and Agents in production.     2️⃣ The use cases for (Gen)AI Assistants and Agents are similar to the pre-GenAI era, but now with agentic autonomy, they promise to accelerate and save costs for business processes even more. Some exciting use cases are emerging in software development with coding agents.       3️⃣ Calculating the ROI for (Gen)AI solutions is still in progress, but a common benefit is that employees get some work time back and have a better working experience overall. At helvia.ai, we've seen that GenAI can reliably support a growing business in multiple ways.       👀 Are you considering implementing (Gen)AI solutions for your business? Reach out to us for a safe and successful course of action 🤓.  

🎉 Our Co-Founder and CTO, Dimi Balaouras, recently participated in the 3rd Annual Artificial Intelligence Conference organized by AICatalyst!     💡 On October 24th, experts from various fields came together to discuss how AI is transforming businesses and society. Dimi was a speaker on the fourth panel, which focused on the intersection of #Fintech companies and #AI.   Stay tuned for more updates from us on how AI is shaping the future of business.  #AIForum24 #AI #GenAI

🌟 At the 23rd ACI EUROPE Communication Forum in Florence, helvia.ai's Stavros Vassos shared insights on how Athens International Airport's chatbot, 'Philos the Athenian,' came to life and discussed all things #AI!  ✈️ Philos provides travelers with instant access to all AIA services, making travel easier and more convenient than ever before. With Philos, travelers have a 24/7 assistant at their fingertips, available through the web and social media. It provides information on flight details, luggage, parking, shops, and much more!  🤝 Multiple integrations make it easy for travelers to get information across different systems from a single UI.  👥 We engaged in stimulating discussions with knowledgeable airport representatives and we look forward to working together to transform the traveler experience with #GenAI. #PhilosTheAthenian #GenAI #TravelTech #ACIConference #Florence #AIA

It's not often you get to mix work and play, but at helvia.ai, we make it happen! A while ago, at the 2024 helvia.ai team summit, we took the "remote" out of the remote team and came together for an unforgettable adventure. We swapped computer screens for sandy beaches and had a blast hanging out and creating memories. 🏖️👩💻🌴       Our summit wasn't just about business strategy and meetings, though. We believe that creativity and innovation go hand in hand, and we got hands-on with some fun activities that brought out our creative sides. 💡🎨👨🔬       From team-building exercises to group gatherings, we had a chance to reconnect in person and remind ourselves of the value of collaborating face-to-face. We left feeling inspired and excited to continue breaking new ground in our field. 🤝👥💻       https://lnkd.in/dT8KJErm #HelviaAI #GenerativeAI #TeamBonding #Innovation #Summit2024

startuppergr mag's August issue features helvia.ai, showcasing how the company's innovative technology is enhancing efficiency in critical areas like #customer #service, #HR, #IT, #sales, and #marketing. 🚀 Discover how @helvia.ai's #GenAI agents transformed Novibet's customer service experience, handling a wide range of queries in 5 different languages across 11 countries. 📈 The results are impressive - the support team's daily cases decreased by approximately 43%, and the time to resolve customer issues was reduced by about 54%. 🤖 helvia.ai's no-code platform, ChatBricks, allows for fast and efficient design, implementation, and management of AI assistants based on Large Language Models. 🔐 And with the EU AI Act enforcing strict rules and standards for AI development and use in the European Union, helvia.ai ensures AI assistants are developed and used with safety in mind.     🔗 Find out more at https://lnkd.in/dz6bP8yG #AI #conversationalAI #customerexperience #Novibet #startuppermag #digitalassistants #innovativetechnology #EUAIACT #digitalsupport #customerhelp #AIinbusiness #helviaai

🔎🕵️♀️ The 2nd LAW-GAME pilot was a success! During the pilot, which took place in Athens, Greece on 25 & 26 July, the Police Interview game and helvia.ai’s Interactive Storytelling Engine were put to the test.  💬 The Hellenic Police officers had an immersive experience, conversing with an AI-enabled avatar in virtual reality to solve a crime.  🚨 Three crime scenarios were piloted:   - Interrogating the main suspect of an attack with caustic liquid   - Negotiating with the perpetrator to resolve a bank hostage situation   - Negotiating with a citizen to avert a suicide through a gas explosion 💪 Not only that, but the HP Officers also got to try out our scenario authoring tool, which amplifies the platform’s training capacity.  👏 A huge thank you to the Hellenic Police and everyone who participated and shared their insights – your engagement and feedback drive us forward! #innovation #LLM #AI  #lawgameproject  #virtualreality  #artificialintelligence  #unity  #lawenforcementtraining  #seriousgames  #H2020  #metaquest #ChatBricks #helviaAI

🎯 Want to improve your AI prompt writing to get better results? 🤖Check out some valuable tips helvia.ai's co-founders, Dimi Balaouras and Stavros Vassos, shared in their recent interview on flash.gr! 📝💻 Here are some tips you can implement today to create effective prompts to leverage the power of AI: 💡 Assign a role or persona to your model that it can relate to.      💡 Be specific and clear in your instructions.      💡 Include examples to help the model understand your requirements.    💡 Use punctuation marks to improve readability.    💡 Use imperative language to encourage the model to follow instructions more systematically.    💡 Include your sources as a bibliography if you want the model to rely on your data rather than the internet.    💡 Encourage the model to think logically and document its thought process as it processes the query.    💡 Outline the steps the model needs to follow to arrive at a correct answer.    💡 Break down large tasks into smaller pieces, and use the model to perform one task at a time.   👉 Read more about these tips and view examples at https://lnkd.in/dX2r_9aK The interview is available in Greek here: https://lnkd.in/dan--RDd  #AIPromptWriting #HelviaAI #GenAI

🎉 helvia.ai’s Lefteris Loukas and Stratos Papadoudis recently presented at the opening day of the 2nd European Summer School on Artificial Intelligence - 21st Advanced Course on Artificial Intelligence (ESSAI & ACAI 2024 - https://lnkd.in/eREDxGab)!       🤖 Their presentation titled “Anatomy of GenAI Chatbots & Cost-effective LLM Use” focused on two key areas, namely the anatomy of GenAI chatbots through RAG (Retrieval Augmented Generation) with Citations and Semantic Caching.    💬 RAG with Citations allows for user transparency and streamlines action workflows. With citations included in the answers, various actions can be automated through APIs. LLM hallucinations decrease as the LLM is specifically prompted to answer with citation-grounded responses. Also, NLP engineers can quantitatively assess the task’s performance by tackling this mostly as a classification task.       💻 The specialized LLM caching service, RAG-Buddy, offers a cost-effective solution to operational costs per answer. Unlike other services which use exact matching techniques, RAG-Buddy's methodology employs semantic caching and can detect similar stored queries. RAG-Βuddy’s cache also offers a cost-accuracy tradeoff parameter to find the optimal strategy for every use case separately.       🧱 All of this is achieved through ChatBricks, helvia.ai’s platform to build, deliver, and manage a wide range of AI chatbots.   #AI #chatbots #caching #innovation #HelviaAI #RAGBuddy #ChatBricks #RAG

🎉 The final plenary meeting of the LAW-GAME took place 3-4 July in Avila, Spain, and it was a blast! 💡 On the first day, our team presented the final prototypes of our cutting-edge Police Interview game to the Hellenic Police, who had the immersive experience of conversing with an AI-enabled avatar in virtual reality to solve a crime or avert a crisis situation. 🕵️♀️ On the second day, LAW-GAME was invited to visit the Spanish National Police School. 🚨 Our team demonstrated the final prototype of the Police Interrogation game, where the player first studies the gathered evidence of a conducted crime and then interrogates the main suspect. It was a pleasure connecting with the local police officers and getting their questions and feedback! #innovation #llm #ai #lawgameproject #virtualreality #artificialintelligence #unity #lawenforcement #lawenforcementtraining #seriousgames #H2020 #metaquest