Bandsintown is a concert discovery app that helps users find tickets, but we do not sell tickets directly. The tickets you buy on Bandsintown might be part of our in-app purchase flow, but are always hosted on the seller's official site where we redirect you. Clicking on that ticket link will take you to the provider where you can buy your tickets. In most cases, that ticket provider will send you a confirmation email after your purchase with detailed instructions on how to access your tickets.

If you bought your tickets through the website version of Bandsintown, the ticket links will have directed you to the external site belonging to that ticket provider, so you should log in there to find your tickets.

In either case, all support, refund requests, and other information about the event should be taken up directly with the seller because they are the ones who charged your card. You can see what ticket company we have on file for an event by finding the event on our website and clicking the Tickets button. If you do not see any ticket information it would be best to reach out to the venue listed, or check your credit card statement to find the name of the company that charged you.

If you still can't find your tickets, please click here.