里程碑酒店

My boyfriend and I made a last minute booking on Saturday 6/7/24 to stay that night. As we were traveling from the north it taken us some 4 hours to get there, to include stopping for food. My boyfriend received a call when we were 10mins again from it, to see if we were still coming ‍♀️. Check in was fast and efficient. First impressions the room was nice, dated but nice. I was really impressed by the field day soaps as I know this to be an expensive bring as I actually sell it in my shop. We went to turn on the tv just as background noise while we were unpacking and discovered the tv was actually smashed. Straight away we call reception as we did want blamed for this. Only to be responded with ‘it’s too late to move you room now’ ‍♀️ so we just said ok and got on with our night. Fast forward to breakfast (included in the price) I can honestly say it was the most pathetic breakfast I’ve ever had in a hotel. We both ordered fluffy pancakes. What arrived was just that! Approximately 3 pancakes slapped on a plate and ONE strawberry cut into segments in a tiny ramekin. Absolutely pathetic. The only decent thing about breakfast was the massive teapot of tea‍♀️ on check out I again mentioned the tv with a surprised first they’ed heard of it expression and no apology or offer of reduction. Plus points Clean rooms Good comfortable bed Quality soaps Brilliant location Bad points Broken tv Terrible breakfast Poor customer care Broken bin in bathroom Broken tap in bath Luke warm water

Terrible service, avoid We had reservations for dinner , we had placed our dinner order in the morning and the hotel knew what time we were booked to eat at and knew what we were having to eat, to say the service was shocking is an understatement, we were a small group, one person would get there dinner then 5 mins later another dinner would come then I was asking for the rest of my order , so by the time the chips arrived I had rest of food eaten, then cause for the chips arrived after my dinner was finished , food was very expensive for the small portions received, I will be telling people to avoid as it was nothing short of a joke the service .. my friend ordered soup and mash as a main course .. she got the soup and was told she couldn't have the mash until after the soup as one was a starter and one was on the main course menu , so she sat there waiting after her soup was finished then has to ask for her mash....no dirty plates were taken from table when soup was finish till the mash arrived, had to keep asking for basics such as butter etc . Female manager was clueless and had no idea what to do, staff were just wandering around no direction given to them