I have been a Hilton Diamond Member for a long time and I cannot remember being treated this well in recent memory. When I arrived at 12am due to a bad delay in my flight, the night auditor greeted me, gave me my room keys and offered me a couple drinks to take up to the room. He even identified an issue with my reservation where my account didn’t get linked to it. It was corrected, however, I had a room where they had snacks in room. It was replenished regularly and I was very appreciative. They did do housekeeping one night - I did not ask them to (in COVID times that may be a negative to some) but it was a nice touch on an already wonderful stay. Believe me when I say don’t go anywhere else - these people take care of you.
RRitaP626I stayed at this hotel 6 years ago, but will have to say I was disappointed in my stay this time. The positives: the location was great for the agenda we had in town, the young lady at check in was friendly and efficient, bed was very comfortable, very quiet even though hotel was pretty full, we could have our dog with us. The negatives: our room had a weird smell that was very strong when entering our room, we opened our window to try to get fresher air, the carpet did not seem to have been vacuumed well as I kept stepping on little pieces of gravel, no luggage rack, there are no towel racks in bathroom even for the handtowels, utensil drawer was missing a fork. Overall, just did not seem to be kept up to the level that I had expected.
PPryscilla LI owe a HUGE THANK YOU TO ALL THE STAFF in Fargos Comfort Suites!!! I seriously couldn't have asked for better hotel than this one. They have been SUPER SUPER HELPFUL and so amazing to myself and my toddler! They've gone above and beyond helping us and working with us on a day to day basis. Total Patience and hands down to this place! AMY the gm has been nothing but fabulous and caring. Thank you Amy and front desk staff housekeeping and everyone of the wonderful staff for making us feel so welcome and very safe comfortable and your patience and understanding. You really don't know how grateful I am of yall!! Ty PLS and kieara
Not the same place. We use this facility many times on our numerous trips to Fargo. It’s our go to place. The front desk staff was totally clueless on what to do with our reservation as the elevators were broken she kept repeating how tired she was fortunately, Anna stepped in and handled our issue very proficiently. She was very courteous, kind, and understanding. Anna gave us an upgrade to a room that was in much need of refurbishing , the TV didn’t work and it was not cleaned as we have seen previous rooms When we went down to go out for dinner, there were more than seven people standing in line waiting to check in and clueless was nowhere in sight and the desk was empty They have deleted the managers reception in the evening. The breakfast is subpar to our previous visits. All in all if it wasn’t for Anna, this would have been an extremely unpleasant stay but instead, it was just an unpleasant stay