輕井澤町親子遊酒店

我們在帶露天浴池的房間裏住了２。我丈夫和２人太寬了,酒店的晚餐很貴,所以我打算出去吃飯,但是有微波爐,大冰箱和附近的超市,所以我在舒適的房間裏吃了兩頓飯。一言以蔽之,牀上用品不是牀上用品,榻榻米墊子有點硬。我兒子和他的妻子的帶露天浴池的客房是一張牀。我想再次去輕井澤時留下。

我真的很喜歡在這家全新的酒店住宿。儘管它已經開放了幾個月，但他們保持一切一塵不染。帶開放式壁爐的大堂很漂亮，是您享用飲品和放鬆身心的舒適場所。房間本身也非常乾淨，一切都很好，包括 WiFi。漢騰夾克採用烏克蘭國旗的顏色，觸感很好。早餐很好，晚上的餐廳也很好。公共浴室是晚飯後泡澡的好地方。服務很好，雖然很明顯團隊是新的並且仍在訓練 - 我相信這會及時改變。小批評是房間裡沒有客房服務菜單。這很好，因為它在電視上，但導航到菜單需要日語技能。建築和總體設計非常棒，配件和地毯也很漂亮——我認為和所有新的 IHG 屬性一樣。

First the good stuff: Staff were very friendly, and my room very spacious and clean, as one would expect from a four-star hotel. Very nice spa in the basement. Very expansive buffet breakfast with a lot of options, better than I have seen in most comparable establishments in Japan. Also, having access to BBC News and CNN in the room is, in my experience, very rare in Japan, so I appreciated that a lot. However, the breakfast coffee was a bit of a let-down. These days, most hotels have coffee machines with a range of different choices, rather than staff serving just regular filter coffee at the table - which then gets cold while the guest is getting the food at the buffet. The biggest disappointment, however, was the lack of a bar! In my opinion, for any 4-star hotel, a bar should be a minimum requirement. Even more so if the hotel is not very conveniently located as is the case here.

Very charming resort with lovely rooms and good facilities. We loved the open air bath that you can book for 45 min for yourself. The room was spacious and clean and the place felt like a lovely place to spend a weekend surrounded by nature. The only reason for the low rating was the hotel restaurant, that was extremely disappointing. It was one of the top three most expensive meals of our entire Japan trip, yet the only really bad one. The staff was lovely and attentive, but the food was very poor. They claim to have this cool concept around fresh local vegetables, but the thing is that they don't manage to make good food out of them. The vegetables we got served were overcooked, watered out, with no taste whatsoever and no processing beyond simply being boild or thrown on a plate with some dressing or into a gelatine. The beef was also badly cooked, and the wine by the glass was low quality. The bread tasted old and dry. Very sad to be giving such bad feedback, but we were really disappointed by the experiece and we felt absolutely tricked. This would have been forgivable for a 3000 yen meal but not for a 9000 yen one.