馬赫倫宜必思快捷酒店

友好和樂於助人的接待。好和原因房間。免費軟飲料(水和可樂),咖啡和茶。房間必須打掃得更好。火車站靠近酒店。坐火車15分鐘到布魯塞爾市中心

First time I've stayed in a Penta Hotel. Excellent & helpful communication with hotel prior to my stay. Like others I found checking in at the bar very strange and I found the guy at the bar doing this very curt (it was around 11 at night so maybe he had a hard day!). Decor on ground floor very modern, moody and dark - great they had a complimentary water cooler available. Rooms are very small but for one night it was fine - again modern decor and clean. My room could have done with a bit of maintenance however - curtain loose and paint(?) stain on carpet. The strangest thing about the room was how close the hairdryer was to the sink - couldn't really help splashing it when getting washed! Surely this can't be compliant with current safety regulations (see pic). All in all had a great sleep and would use Pentahotels again based on this short 1-night stay.

So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me. Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this. At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoever The room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do any

We went to Sheraton hotel at the airport very late in the night to get a room but they were fully booked, so they recommended this hotel. I just say DONT GO THERE. We paid 120 € include shuttle for 7 hours to stay. When we got the room it was in the front of the railway. I went to the reception and said why they are giving us a room with noises from the railway, the time was 10.45pm and they said to me, it will stop 11pm and they said they were fully booked. But there were lot of noises from the railway the most of the night, so they are just try to lie. When I came in the morning and said to the same man why he lie to me, he just ignored me. The rooms/hotel really needs an update everything looked so old and smells lot of smoke. and they are rated them self 3 stars. To the owner we are in 2022 you won’t get far by lying for your guests. The publicity is huge and people can write everywhere today so your hotel will never be good a recommendation if your are lying for your guests.

We stayed here due to our flight being delayed in Heathrow leading us to miss our layover flight although we were upset, it was truly the best thing that could happen. We boarded our free transfer from the airport to the hotel it was about 15 minutes away it’s beautiful views and scenes of Brussels. The hotel was lounge was absolutely beautiful and clean, all the staff was so friendly and welcoming. The room is so clean and comfortable, humongous bed which would have slept 3 people. It was a very modern design which I loved, stocked with tea and water in the fridge and cupboards. The gym looked great too. We were offered a free breakfast and dinner voucher from the airline which is lovely. The food was absolutely delicious and the server was so friendly he made sure to go above and beyond with anything we asked for. We didn’t get to use our voucher as our flight was early the next morning, but from the dinner I would tell it would have been great too! There was a list of transfer times to make sure you make your flight on time which was incredibly handy. I couldn’t recommend this hotel more! It was absolutely 10/10 no complaints about anything.

酒店房間很乾淨,牀很舒服。工作人員彬彬有禮,專業。辦理入住和退房效率高,快捷。機場班車經常運行,很可靠。

My wife stayed at the hotel last night as she had an overnight connection in Brussels. First, due to a screwup by Marriott (not the hotel), they had her booked for two rooms. After first indicating it was nonrefundable, Cesar worked with the manager to take care of it. Most appreciated. Second, they upgraded her to a lovely room. Although food options are limited, good place to stay if needing a place near the Brussels airport.

非常好的酒店，而且超級新。接待處的人很友好，但你會發現這對他們來說仍然是陌生的。有健身房、洗衣房，說起來很有趣，但 -1 的廁所絕對值得一看;-)

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had were getting there. We came from the US and did not have online services except when we had access to wifi. The hotel told us ”You have the IC train to Zaventem and Brussels Airport Zaventem or you have the S train to Schaerbeek and Louvain for both trains you will have to step off at Diegem.” For timetables and tracks info, you can ask the staff at the station or check the display panels.” The IC train to Brussels Airport does not stop at Diegem. Luckily we noticed Diegem was not listed on the display panel at the track when the train was arriving and asked someone to verify before getting on that train. The hotel does not provide enough information to identify the specific train to take from central station in Brussels. There are trains leaving constantly from at least 7 tracks and the main display panels in the main part of the station telling you which track to go to list only the destinations, not the interim stops. it is vital to be able to identify the exact train you need. There are no paper timetables available, no wifi, no information desk to help, and the ticket line is extremely slow. I found the right train by standing in the ticket line and talking randomly in French and English about how there seemed to be no way to identify the train I needed to take. Another person in the ticket line volunteered to help by looking it up on his phone. This is something that is impossible without easy online access, and knowledge of how the train website works. The hotel needs to be able to tell people exactly which trains stop at Diegem. This seems like minimum courtesy for their guests. Getting from the train station to the hotel was also a problem. Google maps gave three different sets of instructions, which we obtained from two locals and using Google maps location services. None of them were correct, so the hotel needs to provide exact instructions to get to the hotel from the train station, including an exact map and street names. Again, this seems like minimum courtesy to guests.