馬德里音樂宮酒店的評論

來自住宿之回應: Dear guest, Thank you for sharing your experience. We’re sorry to hear that your stay wasn't entirely satisfactory. We appreciate your feedback on our location, breakfast, and the quality of the shower in your room.We sincerely apologize for the issues with the door lock and the response time to your emergency. We take your comments seriously and will work on improving our service to ensure that situations like this do not occur in the future.We hope that, despite the inconveniences, you were able to enjoy your visit to Madrid, and we would love to welcome you back to provide a better experience in the future.Regards, Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear Wencha,Thank you for your feedback. We're glad you enjoyed our location and service, but we regret that your room did not meet expectations. We appreciate your comments and will work to improve.We hope to welcome you again for a better experience.Best regards,Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear Guest,Thank you for your detailed feedback! We’re delighted to hear that our service, welcome amenities, and location contributed to a memorable stay. It’s great to know our team made your anniversary special and accommodated your early departure with a takeaway breakfast.We also appreciate your constructive comments regarding sound insulation, room layout, and breakfast experience. Your insights are valuable, and we will take them into account to enhance our offerings.We hope to welcome you again for an even better stay!Best regards,Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear Guest,Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the unique atmosphere of our hotel, being part of a theatre. It’s wonderful that you had the chance to see The Phantom of the Opera and soak in the special ambiance of the performance.We’re sorry to hear that you found the sink faucet in your room uncomfortable. We truly appreciate your feedback, and we’ll take it into account to improve the experience for future guests.We hope to welcome you back soon and provide you with an even more pleasant stay.Best regards,Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear Lenlee, Thank you for sharing your experience! We're delighted to hear that you were satisfied with the hotel's location, room, and bathroom, especially the spacious bathtub. We're also pleased that our front desk service made such a positive impression and that we were able to accommodate your early check-in request.We look forward to welcoming you back on your next visit to Madrid, and we will continue to provide you with an excellent stay. Thank you for your kind words!Best, Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Der Kerryitrip,Thank you very much for your review! We’re delighted that you enjoyed our convenient location, proximity to the music hall, and great value for money. It’s also wonderful to hear that you loved our breakfast options, including both the buffet and à la carte selections.We look forward to welcoming you back for another memorable stay and hopefully a great performance!Best regards,Guest Experience DepartmentUMusic Hotel Madrid

來自住宿之回應: Dear Guest,We are sorry to hear that the size of the room did not match your expectations. At UMusic Hotel Madrid, your comfort is a top priority, and we truly value your feedback. We would love the opportunity to improve your experience on future visits, so we are always open to hearing your preferences and needs. We sincerely appreciate your feedback and would be honoured to welcome you back for a more satisfying stay.Best regards,Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear guest, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our convenient city-centre location and found our facilities complete. It’s great to know that you felt comfortable in the superior room with a balcony this time. Your feedback means a lot to us, and we look forward to welcoming you back for another pleasant stay in the future. Regards, Guest Experience teamUMusic Hotel Madrid

來自住宿之回應: Dear Guest,Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking and the location and facilities made it even more special. Regarding the pool this only opens during summer season due the weather. We look forward to welcoming you back very soon and give you the opportunity to try our pool. Send you our best regards, Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear Guest, Thank you so much for your feedback! We're delighted to hear you had a very good experience with us. We look forward to welcoming you again in the future. See you soon! Best, Guest Experience Team UMusic Hotel Madrid

來自住宿之回應: Dear Guest, Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future. Yours sincerely, Guest Experience Team UMusic Hotel Madrid

來自住宿之回應: Dear Guest, Thank you so much for your feedback! We're delighted to hear you had a very good experience with us. We look forward to welcoming you again in the future. See you soon! Best, Guest Experience Team UMusic Hotel Madrid

來自住宿之回應: Dear Kaerpidiyesijujing,We are sorry to hear that the size of the room didn't match your expectations. At UMusic Hotel Madrid, your comfort is a top priority, and we truly value your feedback. We would love the opportunity to improve your experience on future visits, so we are always open to hearing your preferences and needs. We sincerely appreciate your feedback and would be honoured to welcome you back for a more satisfying stay.Best regards,Guest Experience TeamUMusic Hotel Madrid

來自住宿之回應: Dear Potter, Thank you for sharing your experience! We're delighted to hear that you stayed with us during the Three Kings Day and enjoyed our central location, making it easy to explore the city. We're also glad you appreciated the special gift we offered for the occasion.We look forward to welcoming you again in the future to make your Madrid trip even more enjoyable!best, Guest Experience TeamUMusic Hotel Madrid