查看莫米酒店的住客評價

託萊多莫米萬豪萬楓酒店
4.1/596 評價
I booked my stay through Trip Advisor for Aug. 30-Sept. 1 for a total of $365.31. I was traveling from Alabama to Ohio for a family member that was on hospice care in their last days of life. I was not able to make it to the hotel Friday night but I did not cancel my reservation. When I arrived Saturday, I was told by the front desk employee that my reservation had been canceled. The employee told me they still had a room available and the rate was a little less than Trip Advisor was charging. I was then charged $230.79 for Sat & Sunday nights. The employee advised I would need to call Trip Advisor to have them reach out to the hotel to reverse the charge for the first charge which I did. I have yet to receive a response or resolution. I have now had AmEx dispute the charges. Trip Advisor and Fairfield Inn Marriott need to get it together as I’m currently out $600 for 3 nights at a below par hotel.

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