墨爾本的熱門5星級酒店

Hyatt 典型高檔五星飯店，不論飯店整體建築設計、房間裝潢寢具燈飾透露出一股貴族氣息，標準Gym、steaming room、Saunas 、swinging g pool 、Spa 設施及優質早餐，值得推薦；唯荷包要夠深。

在Fabulous客房住了5晚。房間寬敞乾淨,但很失望,沒有景色,因爲我們的房間直接面對市場上的服務公寓Oaks Melbourne。浴室也很大,有一個坐浴盆馬桶非常愉快。但是,洗手盆太淺,每次洗手或刷牙後都很難不弄溼梳妝檯。廁所用的是很小的瓶子,與我們在霍巴特以前的酒店所喜歡的巨型瓶子不同。浴缸對於大號人來說,泡個好澡有點窄。地理位置優越,附近有電車站,酒店周圍有很多餐館。泳池24小時開放,非常適合在一天的活動後放鬆地泡澡或游泳。前廳提供的服務和在Lollo餐廳提供的早餐一般都很好,及時。我們留在W墨爾本的唯一抱怨可能是客房管理團隊提供的不一致的服務。團隊似乎只是打掃和整理房間,但沒有主動補充任何空的洗漱用品瓶。我們經常不得不打電話給服務熱線並要求補充。在離開我們的房間進行一日遊之前,我們曾明確檢查過是否關閉了隱私按鈕。不過我們收到酒店發的郵件,大概是4.30p.m,告知客房部團隊不能打掃房間,因爲私密燈打開了。當我們已經多次檢查確保隱私燈被關閉時,這怎麼可能發生呢?!然後第二天,我們約4p.m逛完店就回到房間,想着把買的東西放到房間裏休息一下再出去。但是讓我們的粗魯震驚的是,我們的房間一點也沒有整理。總的來說,雖然客房部團隊還有改進的空間,但由於位置方便,還是不錯的住宿。

唯一的不足是,我的房間在第一晚沒有服務,第二次後續電話後,要求花了20多分鐘。但是,我感謝值班經理組織設施,並確保我的房間在第二天得到服務。但是第二天我在牀上放了一張卡片要求換牀單。但是牀單沒有換,玻璃器皿被從房間裏取出來,沒有補充茶袋。花了3次才弄對。積極的一面-我喜歡設計,位置和清潔。對於酒店行業來說,招聘合適的人從事合適的工作是一個非常富有挑戰性的時刻。保持良好的工作-客房部。我希望我的下一次訪問將體驗更好的服務。

房間還沒有準備好我們下午2點的檢查時間。我們在接待處坐了20分鐘,經理給我們帶來了我們的房卡。進入房間時,我們被Glen 20的強烈氣味擊中。我們繼續環顧房間,感到非常失望。浴缸的頂部表面有一大塊剝落了,櫥門被水損壞了,淋浴屏在滑動時從框架上掉了,非常髒。廚房的檯面裂了,看上去像是用廉價水泥“修理”的。房間非常破舊,髒亂。房間有2張特大牀或大牀,但小房間的牀被擠到牆上,而且幾乎沒有什麼空間可以四處走動,不適合2個人共用一張牀!我們確實去了接待處,向經理投訴,他很有幫助,爲我們找到了一個替代房間,這是一個改進,但仍然不是很棒。總的來說,酒店很累,需要翻新。有很多建築工作意味着每座塔裏只有一升電梯,而且要花很長時間才能到達,這常常意味着我們不得不等待更長的時間,等它送人回來。有跡象表明,服務電梯可以使用,但進入陰暗區域等待電梯並不愉快。絕對不是您期望的5星級酒店的標準。房間很髒,像洗澡之類的東西應該已經整修了在有人抱怨之前。這不是新的損害,所以它只是確認了那裏的標準很低。我們把這個預訂作爲與家人的特別週末外出,並真的把自己當成了住在5星級酒店的人,但希望我們預訂了更便宜的住宿我們原本認爲情況不會比現在更糟,不物有所值,反而讓我們的時間變得模糊。

我們在安扎剋日之前在這裏住了4晚。很乾淨,舒適,價格合理。我們有一個特大牀,對我妻子來說有點硬,但對我來說很好,枕頭有點硬,但仍然還可以。浴室設施和整體房間大小有點小(我們有孫子和我們一起)。牙膏,抖動等浴室設備是標準的,沒什麼特別的。咖啡豆機也還可以。房間門很難推開,但鎖定系統等工作得很好。令人驚訝的是,我們在墨爾本CBD內,房間很安靜。我們沒有聽到那麼多外部噪音。工作人員非常好,渴望在前台和早餐區提供幫助。早餐每人40美元是合理的,但沒有我們習慣在我們住過的其他酒店獲得的範圍。仍然可以接受。有趣的是,我們的孫子(5歲)在房間和早餐都是免費的。我們每天晚上都使用室內游泳,你真的不能挑剔,因爲設施和水似乎很乾淨,有很多毛巾可用。肯定會再次入住這裏。

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

我是11月去入住三個晚上，一進去的時候服務中心的人就非常的親切， 讓我很感動，真的想特別感謝 thanks chief Concierge and Camilo 他們的服務讓我感到很滿意，每天走出大門Camilo總是親切問候！ 有任何的問題也耐心的回答我們，即使我們英文並不好！ 然後房間打掃的非常的乾淨，讓我們感到很舒服 這次的入住讓我有美好的回憶！謝謝你們。

美麗的老式酒店,位於繁華的市中心以北。入住很快,但我們要求在高樓層的房間,我們在街道上得到了一個房間,我們詢問了這一點,他們友好地改變了房間。早餐包括在我們的住宿,很棒,所有類型都有豐富的選擇。我們在日間水療中心進行了按摩,非常棒,無可挑剔。位置很容易步行到城市以及史密斯聖科林伍德,週末真的很嗡嗡作響。我們的房間是中等範圍的類型(記不清了),大小適中,長袍和浴室有大步行。我們一定會回來的,下次去墨爾本。

Lara accommodating well verse for their amenities, Pai ,Mandy and Kiz money worth for their massage service and charmaine serving us for the high tea that we have very polite and good service, over all experiences worth celebrating my birthday gift from my children. Happy to recommend to my family and friends. Double birthday celebrations for me and my sister .

酒店不錯，房間很大，離唐人街也很久，下次還會來！圖文無關，哈哈哈哈哈嘿嘿嘿嘿嘿嘿嘻嘻嘻嘻嘻嘻啦啦啦啦啦