I had a fall at their breakfast buffet and injured my knee. The accident was due to water all over the floor which was unattended. Saw the same situation the next day - the team had to be told again to clean it. The leadership team was supportive and offered help but this kind of accident should not happen in the first place. A good reputed hotel should put customer’s safety above all else and i felt my safety was compromised in this stay.
翻譯