I'm going to preface this by saying that prior to 2020, this hotel was extremely nice and very well maintained. Unfortunately, since then it's gone down in quality quite a bit. Now last year my wife and I stayed here. Not a horrible experience, but not the best either. The breakfast service was quite easily the worst experience we've ever had. The person working it was more interested in her phone than helping people. When I found out this year that she wasn't there, I figured there was hope! I was disappointed. The food was never exactly the best, but this year it was even worse. But the main problem was the inability to keep the pans filled, as well as keeping the coffee canisters filled. it wasn't so busy that they couldn't keep up. It just felt like poor planning. But in the 2 mornings we were there, there was never any bread nor anything to make waffles. They really need to get someone to run it properly. Oddly enough, breakfast wasn't the worst of it. It was so bad that my wife and I checked out early to head home from the State Fair, rather than spend another night being uncomfortable. The things that didn't go well: Check in. I had booked a king. Granted, I was early, but I was fine with waiting. Eventually, we ”settled” on a double queen, but we came back down when we discovered the AC was not working. More waiting and then our room was ready! Yay! More disappointment as it turned out to be a queen. By then trying to get another room was out of the question because of the line at the desk. The issue with the room was there was no closet, just a rack. No hangers on the rack either. There was also no luggage rack. The AC worked, but you couldn't adjust it. So we were stuck with 73°. The room was on the first floor. So street noise was noticeable and one night people seemed to delight in pounding on our window. The bathroom had many broken and discolored tiles. Plus the shower must've been designed for a wheelchair, but whenever you used it, the water went into the bathroom itself. This was a very dangerous situation as the floor was quite slippery. We only had two micro pillows on the bed. The two together would be the size of one regular pillow. Finally, never once did we get the room cleaned or get fresh towels (we only had 2). To be honest, I never saw anyone cleaning a room. Overall, just a very BAD experience. If not for the location, I would've given it 1 star.
滿意
98 評價