We had a great stay at this hotel. The room was very nice given the price point, courteous/helpful staff, and a great location near the train station. Also, we really enjoyed the tasty breakfast with nice options. The pool was disappointing. First of all, the water was ice cold. There were no towels anywhere near the pool area. In addition, we got ”locked in” to the pool area as the door we came in through locked. It took about 10 minutes for someone in the staff to notice and open the door again. Funny thing is that the door locked again afterwards and left some other guests stranded by the pool. We would stay again even with the issues with the pool.
J'ai passé un excellent séjour à l'hôtel Ibn Batouta près de l'aéroport. L'emplacement est très pratique, et malgré la proximité avec l'aéroport, il n'y avait aucun bruit. L'hôtel est très propre et tout le matériel est neuf. Le personnel est extrêmement aimable, en particulier Issam qui nous a envoyé un message pour savoir l'heure de notre chek-in,issam qui a été très attentif tout au long de mon séjour son oublié Mlle rawia souriante et très gentille. Les femmes de chambre sont à l'écoute et veillent à ce que les chambres soient impeccablement propres. Le buffet du petit-déjeuner est varié et délicieux. Nous sommes vraiment contents de notre séjour et je recommande vivement cet hôtel pour ceux qui cherchent le confort et la tranquillité.”
訪訪客El personal del hotel, muy amable. Estuve en la primera planta y estan en obras las habitaciones y la planta baja. No pudimos tomar en el hotel una cerveza ni una copa porque no había nada frío ni tenían hielo. No sé si sería el Ramadán pero... ¿Nada frío ni hielo?. Muy extraño.
Our experience with the restaurant in particular was not pleasant. Rude and unprofessional staff who didn’t keep their promises and were highly disorganized. We called 2 days prior to book a table for our whole family and explained that we wanted to celebrate dad’s birthday and bring a cake, ”no problem with that” - they said. However, when we were there, the restaurant was full and the lack of organization from the staff made it so difficult to be available. We had to wait for 20 to 30 minutes sometimes for a waiter to make a request. After finally finishing our meal I called multiple waiters for the cake surprise, which we had already given them at arrival. They kept promising to bring it but didn’t. My husband then had to go address the issue to the “head waiter“ but the latter ignored him and didn’t even give him a minute of his time. Later on, I called the same “head waiter“ and he responded with an unacceptable attitude blaming me for “giving him extra work“ and for not remembering to whom I gave the cake. By the time they “found” the cake - mind you there was only one other person celebrating their birthday- we were too tired and disappointed so we paid and left. Having worked at foodservice, I understand the pressure of working such a demanding job. However, being rude and blaming your client for your mistake cannot be tolerated. With organization and politeness, our experience might have been different and better with Chellah Restaurant. For now, I do not recommend and will not go back.