Sobat ICCA, jangan lewatkan training dan sharing bersama ICCA dalam Program Keanggotaan!✨ Berikut Program Keanggotaan ICCA yang akan datang di bulan Februari: 1. Basic Spreadsheet with Google Sheet and Excel 2. Basic Coaching Skill & Personal Development 3. Basic Leadership Skill 4. Basic Design Instructional for Trainer & Creative Thinking 5. Fundamental Contact Center Technology 6. Basic Artificial Intelligence Skill 7. Basic Presentation Skill 8. Basic Customer Service Skill Daftar sekarang melalui link di bawah ini 👇 https://lnkd.in/gSBHkcrR Kuota terbatas, GRATIS untuk 1 orang per perusahaan aktif ICCA! 🤩🙌 ☎️ Untuk informasi lebih lanjut dan pendaftaran, silakan menghubungi WhatsApp Helpdesk ICCA di 0811-807-5599 #icca #training #pelatihan #contactcenter #eventjakarta #gratis #free
ICCA Indonesia
Lembaga Swadaya Masyarakat
JAKARTA SELATAN, DKI JAKARTA 705 pengikut
Indonesia Contact Center Association
Tentang kami
Indonesia Contact Center Association (ICCA) was established in 2003 and grow membership from a wide range of industries. Industry coverage from Banking, Insurance, Retail, Manufacturing, Energy, Government, and Telecommunication industries. ICCA membership open to all companies that own or manage contact center operations in Indonesia. With the development of contact center management, ICCA contribute to the development of contact center support for Indonesia’s economy, particularly through customer service. It is expected that with better customer service creates a climate of ease of doing business and public service. The development of contact centers in Indonesia to grow along with the increasing use of technology and the availability of adequate telecommunications network. Various companies provide contact center services to a wide range of customer services and transactions, both inbound and outbound. ICCA hopes to contribute to the development of the contact center in Asia Pacific and the world. In addition to providing services for domestic, Contact Center in Indonesia has also provided services to various countries. At the same time has become a destination visit various companies from various countries.
- Website
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https://icca.co.id
Link eksternal untuk ICCA Indonesia
- Industri
- Lembaga Swadaya Masyarakat
- Ukuran perusahaan
- 11-50 karyawan
- Kantor Pusat
- JAKARTA SELATAN, DKI JAKARTA
- Jenis
- Nirlaba
- Tahun Pendirian
- 2003
- Spesialisasi
- contact center, CRM, Call Center, Customer Service, Customer Satisfaction, Customer Experience, Customer Relationship Management
Lokasi
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Utama
Dapatkan petunjuk arah
JAKARTA SELATAN, DKI JAKARTA 12830, ID
Karyawan di ICCA Indonesia
Update
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January 24, 2025—Contact Center Associations of Asia Pacific (CC-APAC Association) present a Leaders Talk discussion on “Transforming Contact Centers into Profit Centers: Strategies for Revenue Growth in APAC Markets” by inviting four professional speakers in the contact center field. They are Celine Chan, Andi Anugrah, Chapman Lam, and Kenneth Chong. Andi Anugrah, chairman of ICCA Indonesia, started the discussion about AI technology. Can AI really replace the role of agents in contact centers? The other three speakers also shared their perspectives on how contact centers have great potential to become profit centers in this digital era with the help of AI (Artificial Intelligence). AI will not replace the role of human agents; instead, it will help contact centers improve customer service. Celine mentioned that AI is crucial in contact centers across nearly all companies. Empowering agents with a robust knowledge base is essential to fully benefit from AI. Chatbots can help build client trust, leading to increased sales for companies. While companies invest in AI, this investment can yield a positive return on investment (ROI). Chapman stated that artificial intelligence can assist agents in making better sales. AI can identify customer coverage gaps in the insurance industry, helping clients understand their insurance needs. It’s crucial to have agents who maintain strong relationships with their customers, as this allows for more accurate predictions of their insurance requirements. Kenneth emphasized that AI can help organizations or companies, not replace them. Technology, especially AI, gives us the ability to grow more. Most contact center leaders are worried about not being able to place the right talent in the AI era. Several important factors come into play in the discussion of contact centers versus profit centers. We need to consider our data, existing infrastructure, accessible technology, and how these resources can assist us in our objectives. With the help of AI, we can analyze one hour’s worth of data in under one minute. People are what make contact centers profitable and successful. So develop and believe in your people. Enjoy the journey. See you at the next Leaders Talk! #LeadersTalk #CCAPAC #ICCA #contactcenter #profitcenter #revenuegrowth #technology
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💫 Winner Sharing TBCCI 2024 Winner Sharing merupakan acara yang diselenggarakan oleh Indonesia Contact Center Association (ICCA) untuk berbagi ilmu dan pengalaman dari para pemenang The Best Contact Center Indonesia. ICCA akan menghadirkan tiga Pemenang Platinum TBCCI 2024 pada acara Winner Sharing kali ini. Ketiga pemenang tersebut akan berbagi tips dan trik, serta pengalaman selama mengikuti perlombaan The Best Contact Center Indonesia 2024. Selain sharing pengalaman dari pemenang, pada Winner Sharing kali ini juga akan ada sesi sharing TBCCI 2025 bersama Andi Anugrah selaku Ketua ICCA Indonesia. Winner Sharing ini akan dilaksanakan pada: 📅 Jumat, 31 Januari 2025 🕘 13:30 - 16:30 WIB 📍 Sekretariat ICCA, Graha Seti Lt.2, Jl. Abdullah Syafei Kav. 19A, Tebet, Jakarta Selatan KUOTA TERBATAS, hanya 1 orang per perusahaan. Anda dapat mendaftar melalui link berikut: https://bit.ly/WSbyICCA Yuk, jangan lewatkan kesempatan ini dan dapatkan wawasan baru serta tips perlombaan TBCCI dari para pemenang! 😉🙌 ☎️ Untuk informasi lebih lanjut, silakan hubungi Helpdesk kami di 0811-807-5599 #WinnerSharing #TBCCI2025 #GoForPlatinum
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ICCA Indonesia membagikan ini
Ready to unlock the full potential of your contact center? Learn how to drive profits and elevate your business to new heights! Discover innovative strategies to transform your contact center into a profit center in the APAC markets. Join Leaders Talk with Celine Chan, Andi Anugrah, Chapman Lam, and Kenneth Chong. They will share exclusive insights on turning every customer interaction into a profit opportunity. Don't miss it! This Leaders Talk will be held on: 📅 Friday, January 24, 2025 13:30 - 15:00 (WIB) 📍 Live on ZOOM REGISTRATION IS FREE! https://lnkd.in/gVQkHSCT #LeadersTalkCCAPAC #contactcenter #revenuegrowth #profit #onlineevent #leader
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22 Januari 2025 - Dalam acara Winner Sharing hari ini, ICCA menampilkan tiga pembicara yang merupakan Pemenang Platinum dalam The Best Contact Center Indonesia (TBCCI) 2024, mereka adalah: 1. Ridha Aulianisa, Best of the Best Agent Premium dari PLN 2. Ahmad Fauzi, The Best Team Leader Inbound Medium dari Bank Syariah Indonesia 3. Nabilla Poetri Andini, The Best Back Office Publik Large dari BPJS Kesehatan Pada Winner Sharing ini, ketiganya berbagi pengalaman tentang bagaimana persiapan yang mereka menghadapi TBCCI 2024, pengalaman pelayanan, cerita menarik selama bekerja di contact center, serta tips dan trik untuk memenangkan kompetisi TBCCI. Sesi tanya jawab pun berjalan interaktif, dengan para partisipan bersemangat untuk mengajukan pertanyaan melalui kolom chat maupun on-cam. Mereka bertanya seputar persiapan lomba TBCCI, yang meliputi presentasi dan ujian tulis berbasis komputer. Sebelum acara berakhir, Gandis Asti Rizkiyanti selaku moderator, meminta para pembicara untuk memberikan closing statement kepada Sobat ICCA sebagai penyemangat untuk ikut berpartisipasi dalam kompetisi The Best Contact Center Indonesia 2025. "Sebelum saya memasuki ajang ini, benar-benar disiapkan semuanya. Supaya ketika kalian sudah terjun nantinya, akan ter-handle dengan baik. Aku yakin kalian bisa Platinum!" - Ridha Aulianisa, Best of the Best Agent Premium (PLATINUM) "Kalau dari saya terus berlatih, siapkan tema yang bagus dan unik. Buat bangga diri sendiri, keluarga, dan perusahaan." - Ahmad Fauzi, The Best Team Leader Inbound Medium (PLATINUM) "Semangat buat teman-teman, perjalanan akan panjang. Namun yakin hasil yang didapatkan akan sebanding. Pengalaman dan insight yang didapatkan dari TBCCI sangat berharga." - Nabilla Poetri Andini, The Best Back Office Publik Large dari BPJS Kesehatan Sampai jumpa di Winner Sharing selanjutnya, Sobat ICCA! 😉👋 Daftar TBCCI 2025 sekarang! ⬇️ https://si.icca.co.id/ #WinnerSharing #TBCCI2025 #GoForPlatinum
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Ready to unlock the full potential of your contact center? Learn how to drive profits and elevate your business to new heights! Discover innovative strategies to transform your contact center into a profit center in the APAC markets. Join Leaders Talk with Celine Chan, Andi Anugrah, Chapman Lam, and Kenneth Chong. They will share exclusive insights on turning every customer interaction into a profit opportunity. Don't miss it! This Leaders Talk will be held on: 📅 Friday, January 24, 2025 13:30 - 15:00 (WIB) 📍 Live on ZOOM REGISTRATION IS FREE! https://lnkd.in/gVQkHSCT #LeadersTalkCCAPAC #contactcenter #revenuegrowth #profit #onlineevent #leader
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Ready to unlock the full potential of your contact center? Learn how to drive profits and elevate your business to new heights! Discover innovative strategies to transform your contact center into a profit center in APAC markets. Join Leaders Talk CC APAC as Celine Chan and Andi Anugrah share exclusive insights on turning every customer interaction into a profit opportunity. Don’t miss out! This Leaders Talk will be held on: 📅 Friday, January 24, 2025 ⏰ 13:30 - 15:00 (GMT +7) 📍 Live on ZOOM REGISTRATION IS FREE! https://lnkd.in/gVQkHSCT #LeadersTalkCCAPAC #contactcenter #revenuegrowth #profit #onlineevent #leader
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Desain pembelajaran yang efektif untuk Contact Center? Temukan jawabannya di Program Keanggotaan ICCA! ✨ ICCA akan melaksanakan pelatihan “Desain Pembelajaran untuk Contact Center” untuk member aktif ICCA. Tujuan dari pelatihan ini adalah untuk meningkatkan kualitas pembelajaran di industri contact center, khususnya di era digital. Pelatihan ini akan dilaksanakan pada: 🗓️ Selasa, 21 Januari 2025 🕗 08:30 - 16:30 WIB 📍 Sekretariat ICCA, Graha Seti, Jl. Abdullah Syafei Kav. 19A, Tebet, Jakarta Selatan Kuota terbatas, GRATIS untuk 1 orang per perusahaan aktif ICCA. Pelatihan ini direkomendasikan untuk Trainer. Daftar sekarang di sini 👇 https://lnkd.in/gSBHkcrR ☎️ Untuk informasi lebih lanjut dan pendaftaran, silakan menghubungi WhatsApp Helpdesk ICCA di 0811-807-5599 #icca #training #pelatihan #contactcenter #eventjakarta #gratis #free #trainer
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Pendaftaran The Best Contact Center Indonesia (TBCCI) 2025 masih dibuka hingga 2 Mei 2025. Panitia menghimbau seluruh peserta untuk memperhatikan standar foto yang diunggah pada saat pendaftaran di website Si ICCA. Daftar TBCCI di sini ya 😉👇 https://si.icca.co.id/ #TBCCI2025 #GoForPlatinum
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Tingkatkan Kualitas Pelayanan dengan Sertifikasi COPC®️ Best Practices in Quality Management Program sertifikasi ini memberikan keterampilan dan pengetahuan praktis yang diperlukan untuk mengevaluasi bisnis Anda berdasarkan standar kelas dunia. Kegiatan ini akan berlangsung secara daring (online) mulai tanggal 19 hingga 20 Februari 2025. COPC Inc. sendiri merupakan perusahaan global yang menyediakan konsultasi, pelatihan, sertifikasi, benchmarking, dan penelitian untuk membantu contact center meningkatkan pengalaman pelanggan. Daftar sekarang! Jangan lewatkan kesempatan untuk mendapatkan diskon 10% bagi anggota ICCA, 5% bagi non-anggota, dan 15% bagi perusahaan yang mengirimkan 5 peserta atau lebih. Registrasi melalui link berikut : https://bit.ly/icca_copc ☎️ Untuk informasi lebih lanjut dan pendaftaran, silakan menghubungi WhatsApp Helpdesk ICCA di 0811-807-5599 #copc #qualitymanagement #training #pelatihan #certification #sertifikasiprofesi #contactcenter #manager #customerexperience
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