Forward Emphasis International

CX design is different in regulated markets. More enhanced, more empathetic, more engaged. As an authorised outsource partner for the regulated industry, Forward Emphasis International is trusted by leading brands to be present, perceptive and compassionate when their customers need us most, usually at a time of personal or financial vulnerability. Our teams are highly attuned to their EQ, diligently trained to deal with a diverse range of complex issues and professionally qualified in compliance, so they can reassure customers that they are in safe hands and make often complicated situations easily resolved. Find out more from our team how CX is elevated when dealing with business in the regulated space. #CX #EQ #BFSI #insurance #fintech #financialservices #innovation 

We are super delighted, too! 🙌 High five to our CEO Paula Kennedy Garcia for the great recognition from Customer Xperience Alliance's 50 Women Shaping CX. 🙌 We have the added advantage of her influence and collaboration in our teams every day, and we are thrilled to see her feature with such an incredible line up of great leaders industry-wide. Kudos to CXA for amplifying the leaders in our space! #leadership #DEI #CX

🎄🎉 Move over, Mariah, the Big Forward Emphasis Christmas Advent-ure is here! 🎉🎄 December is definitely our most favourite time of the year at Forward Emphasis International, when we get our teams ready for a great festive season with family and friends and give back for a great year of success and growth. 2024 kicks off today with our annual advent employee giveaways, every day in December until the holiday, and a host of prize draws, site activities and festive cheer. Get ready to sleigh it! 🎁🎄 #HolidayFun #FestiveCompetition #TeamSpirit #EmployeeEngagement

🎁 This season of giving is the perfect time to give yourself a fresh beginning 🎁 We are all in full festive countdown, but the New Year at Forward Emphasis International is already looking bright with 2 great new projects confirmed for early January start! It's like Christmas and New Year goals all rolled into one! Get in touch now to secure your new job in the first cohort of 2025! https://lnkd.in/eCXHrfhp #NewYearNewJob #Jobs #Career #Donegal

🏆 We are beyond delighted to be awarded the 2024 CCMA Ireland Customer Contact and Shared Service Award for the Best Training & Development Programme with our emerging regtech platform, eleetlx, at Friday's gala in Dublin. 🏆 eleetlx was developed to address the very nuanced needs of regulated markets, where learning, compliance and deep domain immersion are complex and uncompromising. It creates training that engages the growing GenZ workforce to consume knowledge in a way that increases engagement, builds professional acumen faster and drives improved retention. A huge thanks to Dorothy O' Byrne and the wider CCMA judging panel for your support. The calibre of organisations in the category shortlist was next-level, and we are humbled to be recognised with the stunning CCMA trophy. Congratulations to the great team at Forward Emphasis International whose passion to make a difference has nurtured our solution to achieve great results for the business, and we look forward to progressing the next iteration of this development in 2025 - Marie, Phillip, Shaunagh, Kevin, JP Read more here: https://lnkd.in/erzVy_yQ #awards #regtech #LX #CX #innovation 🏆

The learning landscape has rapidly evolved from static, in-person training to dynamic digital solutions. Traditional methods often leave employees disengaged, especially in complex, compliance-heavy fields. Now, adaptive learning is further transforming training by using AI to personalise pace and content, aligning it to each learner's needs and job-specific skills. Read more from Marie McLaughlin Director of Learning & Development who shares her expertise ahead of the launch of our next-gen platform eleetlx Read the full blog here ➡ https://lnkd.in/ezVvgBDn #innovation #CX #LX #regulatedbusiness #insurance

We are looking forward to attending the inaugural Fintech Ireland Summit in Dublin on November 28, and exploring the latest innovations, connecting with industry leaders, and diving into insights shaping the future of fintech in Ireland and beyond. Connect with our CEO, Paula Kennedy Garcia if you’re attending—see you there! #FintechIreland #Innovation #FutureOfFinance #Regtech #Insuretech

We are proud to be one of the many industry leading general insurance organisations supporting the Insurance Practitioner Apprenticeship Program, and featured in the Irishbroker Magazine coverage of the 2024 cohort induction at Atlantic Technological University this September. Just two months into the Insurance Apprenticeship Programme, and our four apprentices are already making strides, traveling between Donegal, Sligo, and Dublin to attend lectures and develop their skills. Wishing all the best to Clair, Donna, Naiades and Shannen as they continue their apprenticeship journey with Forward Emphasis International. Read more here:  https://lnkd.in/edDzzmaY Donna Linton APA Naiades Williams Shannen Wilkie Shane Kitson James Rodgers CIP #Insurance #apprentice #CIP #CX

The 2025 momentum is starting, and hiring for new opportunities in Forward Emphasis International is underway. Our team share their personal experiences of growth and development since joining the business, and you can find out more on new roles on our careers page. 🚀 It's the perfect time to get set for new goals for the new year, as we begin our next phase of expansion. Apply now at www.forwardemphasis.ie #ForwardEmphasis #CareerOpportunities #Donegal #NewYearNewYou #jobs

Customer and brand excellence in the insurance industry is underpinned by a need for flawless regulatory compliance and technical expertise that spans a myriad of policies, rules and legislation. The penalty of getting this wrong can be anything from lost customers to heavy fines. As competition grows, and regulation gains more scrutiny, we tackled the risk of non-compliance and quality with learning experience (LX) innovation - prototyped and iterated for 12 months, we have developed a game changing LX solution for the industry that improves efficiency by 50%, speeds up production and competency 3x and massively reduces early cycle attrition. Traditional delivery models are no longer enough to meet the high industry standards in an effective way, so we set a new standard. #CX #LX #Innovation #Insurtech #Regtech #Insurance #FinancialServices #Regulated