Sentient Solutions LTD.

Sentient Solutions LTD.

IT Services and IT Consulting

The Liberties, Dublin 240 followers

Software as a Service (SaaS) company

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About us

Sentient is a Software as a Service (SaaS) company providing solutions to contact centers in the areas of process automation, productivity improvements, and activity analytics. Founded in 2001, Sentient is a private company registered in Ireland. With decades of experience in the contact center sector, we set out to develop a center of excellence for the delivery of phone self-service. In 2005, Sentient invested in the automated services platform and delivered its first hosted IVR service to collect customer preferences in response to a direct marketing initiative by a bank. Over the following years, Sentient has expanded the number of services available, focusing on developing a suite of tools for automating customer interactions and communications and gathering satisfaction and quality metrics on those interactions.

Website
https://www.sentient.ie/
Industry
IT Services and IT Consulting
Company size
11-50 employees
Headquarters
The Liberties, Dublin
Type
Privately Held
Founded
2001
Specialties
Employee Quality Assurance, Employee Quality Monitoring, Scorecards, Staff Quality Assurance, Staff Quality Monitoring, Agent Engagement, text analytics, training, LMS, contact center training, and learning & development

Locations

  • Primary

    The Masonry - Iconic Offices

    The Liberties, Dublin D08 KT6F, IE

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