Uniphar – Who we are
With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.
Supply Chain & Retail
Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.
Pharma – On Demand
The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.
Click here to find out more: About Us - Who we are | Uniphar
Culture at Uniphar
Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.
We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.
Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.
Sustainability
Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.
MAIN DUTIES & RESPONSIBILITIES
- Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy.
- Identify opportunities and develop a business plan with managers to maximise margin growth.
- Build strong relationships with the Support Office team on each brand pillars.
- Drive brand and retail standards across each pharmacy in the territory.
- Give feedback to support office to drive opportunities and contribute to the brand strategy.
- Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team
- Responsible for the management of store P&Ls within your remit.
Dispensary
- Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s & ULM’s.
- Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s.
- Support implementation of new health & patient services with best practice and case study
- Ensure the pharmacy is maximizing use and understanding of our Claims Support model.
- Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage
Retail Management
- Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance.
- Work with pharmacy owner and support office on Macro Layout for store
- Ensure compliance with planograms and preferred suppliers.
- Promote customer engagement, maximizing sales opportunities.
- Promote up-selling and link selling by the pharmacy team.
- Ensure correct execution of seasonal promotions.
- Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors.
- Provide feedback to commercial team on local competitive issues and opportunities.
- Train and coach pharmacy teams to deliver best in class retail experiences.
- Ensure compliance and understanding to in-pharmacy EPOS systems.
Operational Standards
- Customer service and patient experience
- Colleague appearance
- Highest store standards ( Merchandising , Window displays, Exterior appearance)
- Category Management and Planogram execution
- Monthly Promotions & POS execution
- Consultation Room standards
- Housekeeping standards in dispensary , salesfloor, and back of house
- Mystery shop results and action plan
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