Felix Recruitment

Customer Care Representative

Felix Recruitment Dublin, County Dublin, Ireland
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Job description

Our client is a leading environmental services company dedicated to driving sustainable practices and delivering innovative solutions to environmental challenges. With a mission to create a greener future, partners with organizations to implement eco-friendly strategies and services that achieve measurable results. They are now recruiting an experienced Customer Care Representative to help the business on this journey.


Key Responsibilities:

  • Customer Interaction: Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback promptly and effectively.
  • Issue Resolution: Handle complex customer issues and complaints, coordinating with various departments to ensure timely and satisfactory resolutions.
  • Relationship Management: Build and maintain strong relationships with internal & external customers, understanding their needs and ensuring their satisfaction.
  • Communication: Facilitate clear and effective communication between customers and internal teams, ensuring that customer requirements are understood and met.
  • Reporting: Monitor and report on customer service metrics, identifying trends and areas for improvement.
  • Process Improvement: Identify opportunities to improve customer service processes and implement changes to enhance efficiency and customer satisfaction.


Skills:

  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in customer relationship management (CRM) software.
  • Experience: Proven experience in a customer-facing role, or call centre

  • Seniority level

    Associate
  • Employment type

    Full-time
  • Job function

    Sales, Administrative, and Customer Service
  • Industries

    Environmental Services

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