First Citizen Finance DAC

Customer Service Agent

First Citizen Finance DAC Dublin, County Dublin, Ireland
No longer accepting applications

Location: Bloom House, Gloucester Square, Dublin 1


The Role: Customer Service Agent, Collections Team


Job Function: Building and maintaining customer relationships


Employment Type: Full Time, Permanent & Pensionable


Company Industry: Financial Services


Company Description: First Citizen Finance (“First Citizen”) is a leading provider of Retail Financial Services in Ireland, based in Dublin with nationwide coverage. First Citizen specializes in full life cycle loan origination and servicing to some of Ireland’s and Europe’s largest financial institutions.


Job Description: As a Customer Service Agent within our Collections Team, the ideal candidate will be required to build and maintain customer relationships.


Responsibilities: These include –

• Handling inbound and outbound calls to customers

• Negotiating repayment of arrears on Loan Agreements

• Assessing customer’s current financial circumstances

• Handling general Customer Service queries – by phone and electronically


Job Skills & Requirements: The ideal candidate will possess the following skills and knowledge –

  • Previous customer service experience desirable but not essential
  • Strong communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Ability to work independently as well as part of a team


Training & Development

  • Comprehensive training will be provided
  • Membership of Institute of Bankers is required and will be provided by the company


A competitive remuneration and benefits package will be offered to the successful candidate.

  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Customer Service
  • Industries

    Financial Services

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