Swissport

Customer Service Agent - PART TIME - IRE

Swissport Dublin, County Dublin, Ireland

Job Title: Customer Service Agent

Company: Swissport

Location: Dublin Airport

Contract Type: Part Time

Hours: Minimum 30 hours per week, between Monday – Sunday (shift work)

Salary: 16.01

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike

Responsibilities

Key Responsibilities:

  • Greet passengers and provide friendly, professional assistance throughout their journey.
  • Assist passengers with check-in procedures, luggage handling, and boarding processes.
  • Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
  • Ensure compliance with airline and airport regulations, including security and safety protocols.
  • Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
  • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
  • Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

  • Prior experience in customer service, hospitality, or related fields is advantageous.
  • Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
  • Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
  • Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
  • Demonstrated problem-solving abilities and a proactive approach to resolving issues.
  • Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

  • Access to Employee Assistance Programme and wellness initiatives.
  • Comprehensive training and development programmes.
  • Free onsite parking whilst at work
  • Employee discounts on travel and retail products.
  • Retirement savings plan with employer contributions.
  • Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
  • Seniority level

    Entry level
  • Employment type

    Part-time
  • Job function

    Other
  • Industries

    Airlines and Aviation

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